Position: Quality & Rapid Continuous Improvement Manager

The Quality & Continuous Improvement Manager is responsible for leading and continuously improving Mountz, Inc.’s Quality Management System (QMS) across all business functions, including engineering, manufacturing, calibration laboratories, repair services, supply chain, warehousing, and customer support.

Serving as the organization's Quality Management Representative, this role ensures compliance with ISO 9001, ISO/IEC 17025, customer requirements, and applicable regulatory standards while leading company-wide continuous improvement initiatives that enhance quality, operational performance, and customer satisfaction.

This highly visible leadership role partners with leaders throughout the organization to solve complex business challenges using structured problem-solving methodologies, data-driven decision-making, and Lean continuous improvement principles. This role provides overall direction in sustaining a quality-centric culture across the entire organization.

Additional Details and Benefits

Travel: 20% domestic and overseas travel

Reports To: President

Benefits

We offer a competitive compensation and benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Life and disability insurance
• Employee Assistance Program (EAP)
• Professional development opportunities
• Collaborative and innovative work environment

Essential Roles & Responsibilities:

As the Quality & Continuous Improvement Manager, you will:

• Lead and continually improve the company's ISO 9001 Quality Management System.
• Maintain ISO/IEC 17025 accreditation readiness for calibration laboratories.
• Serve as Management Representative for the Quality Management System.
• Plan and lead internal audits, external certification audits, customer audits, and accreditation assessments.
• Drive effective corrective and preventive action (CAPA) processes and verify long-term effectiveness.
• Lead cross-functional root cause investigations using proven quality methodologies.
• Champion continuous improvement initiatives using Lean, Six Sigma, PDCA, A3, Value Stream Mapping, 5-Why Analysis, Fishbone Diagrams, FMEA, SPC, and other quality tools.
• Partner with Engineering, Manufacturing, Supply Chain, Sales, Service, and Customer Support to improve quality, delivery, cost, and customer satisfaction.
• Develop and monitor quality KPIs including customer complaints, warranty performance, supplier quality, audit findings, Cost of Poor Quality (COPQ), and corrective action effectiveness.
• Present quality performance and improvement initiatives to executive leadership.
• Foster a culture of accountability, operational excellence, and continuous improvement throughout the organization.
• Supervise and develop members of the Quality team.

Required Qualifications:

• Bachelor's or Master's degree in Engineering or another technical discipline
• Minimum of 8 years of progressive leadership experience in Quality Management
• Experience supporting manufacturing and service operations
• Strong working knowledge of ISO 9001 Quality Management Systems
• Experience with ISO/IEC 17025 accreditation requirements
• Experience leading internal, customer, and external certification audits
• Demonstrated success leading corrective actions, root cause investigations, and cross-functional improvement initiatives
• Proficient in utilizing advanced data-gathering and analysis systems
• Excellent communication, leadership, analytical, and organizational skills

Preferred Qualifications

• Experience in calibration, metrology, test and measurement, or industrial manufacturing
• Multi-site or global quality management experience
• Lean Manufacturing and/or Six Sigma experience
• ISO Lead Auditor certification
• ASQ Certification (CQE, CQM/OE, or equivalent)

Technical Knowledge

Ideal candidates will have experience with:

• ISO 9001
• ISO/IEC 17025
• Lean Manufacturing
• Six Sigma
• PDCA
• A3 Problem Solving
• 5-Why Analysis
• Ishikawa (Fishbone) Diagrams
• FMEA
• Statistical Process Control (SPC)
• Value Stream Mapping
• Risk-Based Thinking
• Corrective & Preventive Action (CAPA