SummarySchneider Electric has an opportunity for a Customer Satisfaction & Quality Manager in our Lincoln NE location. The Quality Manager is responsible for providing leadership and management for quality and customer satisfaction, as well as building the quality policy and culture. The person in this role will manage quality assurance, control processes, and programs by developing, implementing, and administering quality standards and procedures assuring product quality, continual improvement, and customer satisfaction across the plant.
What will you do? - Manage Quality and the Customer Experience in the manufacturing of residential circuit breakers.
- Manage the performance and competence of a team of quality engineers.
- Be the Voice of the Customer
- Represent the voice of customer and drive the customer centricity within the entity
- Influence the decision process of the entity to always take into account the voice of the customers (Schneider Performance System, etc.)
- Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plans
- Quality Excellence
- Run Customer Service and Quality related processes (Issue to Prevention)
- Drive Quality Excellence in manufacturing (from Suppliers to Customers: stamping, molding, automated assembly, receiving, packing, returns, etc.)
- Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement
- Quality System
- Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity
- Advocate to drive and implement the Global directives and policies
- Manage the Quality Management System (ISO) of the entity
- Network continuously with CS&Q teams to ensure their entity's needs are understood and considered
- Identify & capitalize on best practices in quality
- Ensure the right level of competency for the CS&Q tea
Qualifications- Bachelor's degree Mechanical, Industrial, Electrical or related engineering is required.
- 5 years work experience in Quality, Supply Chain, manufacturing, customer satisfaction.
- 3-5 years supervisory/managerial experience
- Knowledge of brands & general Schneider products quality requirements.
- Lean Master/Master Black Belt
- Green Belt or Black Belt certified
- Six sigma certification or PM preferred
- Expert level in Quality Management Systems ISO9001, ISO90002, ISO14001 (Quality Management System, Environmental MS, OHSAS & Capable to conduct IMS internal Audit.)
- Familiar with applicable statutory and regulatory requirements (ANSI, NEMA, IEC)
- Previous experience in leading internal audits
- Working knowledge of Lean Manufacturing concepts; Lean 6 Sigma, Poke a Yoke, 8D, Process Control, DoE, PFMEA, DFMEA, DMAIC methodology, etc.)
- Digital Citizen. Promotes the use of Digital platforms.
- Continues Improvement approach/ SPS Knowledge
- SAP Knowledge
- Communication skills.
- Respond and drive rapid resolution to emergency customer service & delivery issues.
What's in it for me?- Lead meaningful quality initiatives that directly impact customer satisfaction and brand reputation
- Work with a global team of quality and operations experts committed to excellence
- Access to professional development programs and continuous learning opportunities
- Flexible work options designed to support your well-being and career growth
Bring your quality leadership to a team that values impact and innovation - apply today!
