Printpack, a leading manufacturer of flexible packaging, is looking for a Quality Manager to join our team at our Rhinelander location. In this role, you'll lead quality initiatives, support a great team, and help ensure the products we produce meet the highest standards for customers you already know and trust.
About the Role
Are you a quality leader who thrives at the intersection of systems, people, and manufacturing excellence? As our Quality Manager, you'll serve on the Plant Leadership Team and own the quality function at the facility level - from lab operations and customer relationships to ISO management systems and continuous improvement. This is a high-impact leadership role where your expertise directly protects our customers, empowers our associates, and drives operational performance.
What You'll Do - Lead and continuously improve ISO 9001 & ISO 22000 Quality Management Systems
- Oversee QC Lab operations, calibration programs, and test method development
- Drive customer complaint resolution, root cause analysis, and corrective/preventive actions
- Manage supplier quality issues and incoming material performance
- Champion continuous improvement and lean manufacturing initiatives across the plant
- Support new product commercialization by establishing quality standards from development through launch
- Lead, coach, and develop a high-performing quality team
- Serve as the plant's primary quality contact for customers, auditors, and suppliers
Skills That Set You Apart - Quality Systems Management - Administering, auditing, and improving ISO 9001 and food safety systems
- Statistical Process Control - Control charts, capability studies, measurement system analysis, and data-driven decision making
- People Leadership - Building, motivating, and developing high-performing quality teams
- Customer & Supplier Management - Complaint investigation, scorecard management, supplier claims, and relationship building
- Communication & Influence - Driving quality understanding and compliance at all levels with clarity and confidence
- Continuous Improvement & Lean - Applying structured problem-solving and lean tools to reduce variability and improve performance
- Lab & Equipment Oversight - Managing QC lab operations, calibration programs, and test procedure accuracy
- Training & Development - Building team capability in defect recognition, quality tools, and statistical methods
- Planning & Prioritization - Managing multiple competing priorities with focus in a fast-paced environment
What You Bring - Quality assurance experience in a manufacturing environment
- Demonstrated experience with ISO 9001 system administration
- Experience with Food Safety systems (ISO 22000, SQF, or equivalent)
- Working knowledge of statistical quality control and lean manufacturing principles
Work Environment & Physical Requirements - Standard Monday-Friday schedule with flexibility for plant operations, audits, and customer needs
- Ability to stand, walk, and navigate manufacturing areas; lift up to 50 lbs occasionally; PPE required in designated areas (hearing protection, safety glasses, steel-toe shoes)
- Travel: Up to 25% (customer visits, supplier visits, audits, cross-site activities)
Ready to lead quality forward? Apply today through Workday or visit our career website for more details.
