POSITION SUMMARYThe Prefabrication Quality Operations Manager is a working leader responsible for executing and standardizing quality processes across all Prefabrication product lines. This role actively manages quality KPIs, certification compliance, and warranty performance while partnering daily with operations.
This position builds structure, drives accountability, and ensures quality performance is measurable, auditable, and continuously improving. This role serves as the quality extension of the Vice President of Enterprise Quality, ensuring that strategy, planning, and decisions translate into consistent, measurable prefabrication execution. The position operates through influence, operating cadence, data, and standard work, not through direct people management.
RESPONSIBILITIESQuality KPI Execution & Reporting
- Develop, maintain, and publish standardized Prefab quality KPIs
- Ensure consistent definitions across all locations
- Build and manage reporting dashboards
- Track:
- First Pass Yield
- Rework Rate
- Nonconformance Rate
- Inspection Turnaround Time
- Cost of Poor Quality
- Warranty Claims and Exposure
- Facilitate monthly quality reviews with site leaders
- Identify trends and escalate systemic risks
Certification & Audit Management
- Manage UL Panel Shop compliance requirements (where applicable)
- Coordinate internal audits and external certification audits
- Maintain certification documentation and readiness checklists
- Track corrective actions to closure
- Partner with site teams to close gaps
Warranty Management & Field Feedback
- Administer standardized warranty intake and tracking process
- Lead root cause investigations
- Coordinate corrective actions across engineering and operations
- Track warranty costs and report financial exposure
- Establish feedback loop from field to shop
Nonconformance & CAPA Management
- Maintain Prefab nonconformance log
- Ensure containment actions occur within defined timelines
- Lead root cause sessions using structured methodology
- Track repeat issues and systemic patterns
- Standardize documentation templates
Process & Standardization Support
- Develop and maintain standard work for inspections and quality documentation
- Align quality documentation with Business Management System (BMS)
- Support Operational Excellence initiatives
- Assist in embedding quality checkpoints into production workflows
- Develop and maintain procedures for supplier quality and procurement health
QUALIFICATIONS- Bachelor's degree in Quality Engineering, Manufacturing Engineering, or related field
- 5-8+ years of experience in quality, manufacturing, or industrialized environments
- Experience managing 3rd party certifications (UL, ISO, or equivalent)
- Certified Auditor is a plus
- Strong capabilities with performance management and root cause analysis
- Exceptional communication, facilitation, and organizational skills
