Overview

Summary/Objective: The Quality Manager is responsible for overseeing and managing all aspects of quality assurance within the organization, ensuring that the company's products and services meet and exceed customer expectations. This includes the development and implementation of quality policies, procedures, and systems, as well as monitoring and improving the overall performance of the organization.

Duties and Responsibilities:

1. Design and implement quality assurance systems and processes
2. Develop and maintain quality standards in accordance with regulatory and industry requirements
3. Monitor and review product designs to ensure compliance with quality standards
4. Ensure that appropriate quality testing is conducted and that test results are accurately documented
5. Conduct periodic audits to assess the effectiveness of the quality management system
6. Investigate customer complaints and recommend corrective action
7. Analyze quality data to identify trends and recommend improvements
8. Develop and provide training on quality assurance processes and techniques
9. Stay up to date with industry standards and regulations
10. Oversee the development and implementation of quality management systems, processes and procedures to ensure that these requirements are met.
11. Provide guidance to other departments on customer and QMS

Working Conditions:

• Primarily working indoors, office environment
• May sit for several hours at a time
• Prolonged exposure to computer screens
• Repetitive use of hands to operate computers, printers, and copiers

Qualifications:

1. Bachelor's degree in technical discipline or equivalent experience in lieu of a degree
2. 5+ years of experience in quality assurance or quality management

Essential Functions:

1. Design and implement robust processes, procedures, and controls to ensure product and service quality meet or exceed customer expectations.
2. Collect, analyze, and report on quality data to identify trends, measure performance, and inform decision-making.
3. Conduct root cause analysis to identify the sources of quality issues and implement preventive and corrective actions to address them.
4. Identify potential risks to product and service quality and develop risk mitigation strategies to minimize their impact.
5. Allocate and manage resources, including personnel, equipment, and budgets, to ensure the effective implementation of quality management initiatives.
6. Provide leadership and direction to the quality team, fostering a culture of accountability, collaboration, and continuous improvement.

Competencies:

1. Strong communication skills, both verbally and written
2. Team player mentality
3. decision making,
4. Ability to manage multiple projects at one time
5. Attention to detail

Supervisory Responsibility:

This position could have the following positions reporting to it: Quality Specialist, Quality Engineer, Quality Analyst, Quality Coordinator, Quality Technician, Quality Inspector

Physical Demands:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The Team Member may have to lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time salary position, and hours/days of work are decided by production schedules and your reporting manager.

Travel:

Travel will be moderate and would be primarily local during the business day.

Preferred Education and Experience:

1. CQE, CQM, or Six Sigma Black Belt certification
2. Management/Leadership experience.

Additional Eligibility Qualifications:

N/A