Quality Manager

Infosys Limited Digital$90K — $120K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in the insurance sector, with expertise in underwriting, claims, and operations.
  • Experience collaborating with Business Product Owners and Technical Leads for requirement gathering.
  • Strong background in Quality Assurance and documentation of functional requirements and user acceptance testing.
  • Understanding of the London Insurance Market and its stakeholders.
  • Bachelor's degree or equivalent, with consideration of related experience in lieu of formal education.

Responsibilities

  • Define project objectives aligned with business goals and ensure stakeholder collaboration.
  • Build strong client relationships and provide regular updates for transparency.
  • Drive process improvement through innovative methodologies in product research and technology assessment.
  • Identify risks and implement effective mitigation strategies for successful project outcomes.
  • Prepare and manage project estimates, monitor budgets, and optimize resource allocation.
  • Support the preparation of technical and commercial proposals aligned with client needs.
  • Engage in planning resource allocation and facilitate team professional development.

Benefits

  • Medical, dental, vision, and life insurance coverage.
  • Long-term and short-term disability insurance.
  • Health and dependent care reimbursement accounts.
  • Various insurance options such as accident and critical illness coverage.
  • 401(k) plan with contributions based on salary level.
  • Paid holidays and paid time off.
Full Job Description
Job Description

In the assigned Job Role of Domain Project Lead 2, your Area Of Responsibility will be as below:
• Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders
• Build and maintain strong client relationships, providing regular updates to ensure alignment and transparency
• Drive process improvement by reviewing project deliverables and incorporating innovative methodologies related to product research and benchmarking studies, system configurations and assessment of new technologies
• Identify potential risks and implement mitigation strategies to ensure successful project outcomes
• Develop and manage project estimates, monitor budget performance, and optimize resource allocation for efficiency
• Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities
• Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effective
• Lead scope changes and manage client requirements, ensuring proper estimation, approval, and contractual updates

Your contribution to the team:
• Demonstration of strategic mindset for delivering impactful, client-aligned projects
• Problem-solving expertise and ability to steer project economics and delivery
• Strong relationship with mid and senior level client stakeholders
• Strong leadership abilities to foster team performance and growth
• Commitment to cultivating a culture of learning and innovation

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off

Required Skill and Experience
• Collaborating with Business Product Owners and Technical Leads for Requirement gathering and issue remediation and feedback.
• Work Execution / Delivery- Experience delivering complex initiatives as a Quality Analyst with US/London Market expertise across underwriting, claims, and operations. Skilled in navigating insurance systems, legacy bureau processes, and modern digital tools while collaborating effectively across global teams in matrix environments.
• Quality Assurance / Reviews-Document and validate functional requirements. Define acceptance criteria and lead UAT planning, coverage, and sign-off for complex increments. Review technical designs for alignment with business objectives and maintain accurate as-is/to-be process documentation to confirm measurable optimization. Ensure peer-reviewed data modeling outputs are clearly communicated for decision-making. Facilitate stakeholder workshops, validate scope, and institutionalize quality gates, traceability, and benefits realization reviews.

Preferred Skill and Experience
• Agile practitioner (SAFe desirable), adept at PI planning and increment-based delivery. Expert in writing user stories, non-functional requirements, and mapping complex processes into actionable change. Leads multi-team delivery, manages dependencies and risks, and drives stakeholder outcomes through KPIs and data-driven decisions.
• Good understanding of the London Insurance Market, including syndicates, coverholders, brokers, and Xchanging bureau.
• Assist with UAT strategy, coverage, and sign-off; support go-live activities and adoption plans.

Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Overview

The Infosys Insurance unit is dedicated to transforming the insurance industry through innovative digital solutions powered by advanced AI technologies. We blend our industry-leading expertise in consulting and technology to help clients solve complex business problems and unveil hidden value. By integrating AI-driven insights, we enhance our ability to link strategy to execution, leverage cross-industry experience, and accelerate speed to market, ensuring we stay ahead of technological advancements and deliver the best to our clients. Join us to be part of a dynamic team that drives innovation, operational efficiency, and sustainable growth in the insurance sector. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects that shape the future of insurance. If you're passionate about AI and eager to make a significant impact, the Infosys Insurance unit is the perfect place for you to grow and excel.

About Infosys Limited Digital

Infosys Limited Digital Careers

Joining Infosys Limited Digital offers a unique opportunity to be part of a global team of professionals who are at the forefront of digital innovation and transformation. Infosys Limited Digital is renowned for its commitment to leadership in technology services and consulting, making it an ideal place for ambitious individuals seeking growth and career advancement.

Explore Job Opportunities

Infosys Limited Digital is actively seeking talented individuals to join their team. With a variety of job opportunities available, candidates can find positions that match their skills and interests. The company values diversity and inclusivity, ensuring that all team members have the opportunity to contribute to their fullest potential.

Experience Professional Growth

At Infosys Limited Digital, professional growth is a priority. The company offers comprehensive benefits and diversity training programs that support both personal and professional development. Employees are encouraged to take leadership roles within projects, fostering a culture of innovation and continuous improvement.

Engage in Meaningful Work

Employees at Infosys Limited Digital engage in projects that transform businesses and industries worldwide. By leveraging cutting-edge technology and deep industry expertise, the team delivers solutions that meet the complex demands of today's digital landscape.

Internship Programs

For those starting their careers, Infosys Limited Digital’s internship programs provide a robust platform for learning and development. Interns gain hands-on experience, working alongside seasoned professionals on real-world projects. This not only enhances their skills but also prepares them for future employment opportunities within the company.

Join a Collaborative Team

Infosys Limited Digital prides itself on its collaborative culture. Team members from around the globe come together to share ideas and strategies, ensuring the best outcomes for clients and stakeholders. Networking within the company is highly encouraged, opening doors to myriad opportunities for career advancement.

Prepare for Your Interview

When applying for a position at Infosys Limited Digital, it is crucial to tailor your resume to highlight relevant experience and skills. Preparation for the interview process is key, as it is a chance to demonstrate how your background aligns with the company’s needs and values.

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