Quality Manager I/II, Global Manufacturing & Quality Management System

MSA, The Safety Company • $95K — $115K *

Cranberry, PA 16319In-Person

Manufacturing & Automotive

8 - 10 years of experience

Today

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Job Overview by Ladders

Qualifications

Bachelor's degree in technical, engineering, or business field required; MS degree can substitute for experience.
8+ years of relevant quality experience in manufacturing for Level 1; 10+ years for Level 2, with 2 years in staff management.
Global exposure is essential, especially for Level 2 applicants.
Strong analytical and structured problem-solving skills, with familiarity in A3, 8D, and FTA methodologies.
Comprehensive knowledge of ISO 9001 and quality management systems required.

Responsibilities

Standardize KPIs for Manufacturing Quality and drive accountability towards goals.
Establish operational strategies for effective quality processes and tools like PFMEA and Root Cause investigations.
Promote and improve the MSA Quality Management System and its tools continuously.
Foster a network to share best practices and deploy quality initiatives across manufacturing sites.
Act as liaison for quality topics between manufacturing sites and business units for effective problem resolution.
Coach sites on process stability studies and hold teams accountable for effectiveness of changes.
Drive continuous quality improvement with a proactive culture for quality risk mitigation.

Benefits

Promote a safety-first and people-first culture.
Support in hiring and retaining top quality talent across manufacturing sites.
Offer training programs to build a world-class quality team.
Motivate associates towards higher performance levels.
Provide opportunities for global travel as part of professional development.

Full Job Description

Overview

Responsibilities

Leading Best-in-Class Manufacturing Quality

Standardize Key Performance Indicators for Manufacturing Quality, including site-to-site interactions and including distribution centers, when applicable. Conduct appropriate cadence of review to drive actions and accountabilities towards goals
Establish and Coordinate Operational strategies & deployment for effective quality processes and tools (PFMEA, Control Plans, Process Capability, 8D Root Cause investigations, etc.)
Promote and continuously improve the MSA Quality Management System and its tools
Establish a network, best practice sharing and consistent deployment of quality initiatives among all manufacturing sites
Act as a liaison on quality topics between manufacturing sites and business units to support effectiveness and swift problem resolution
Assist sites in determining when process stability and capability studies should be performed on existing processes, coach on the review and analysis of results, including coaching on recommended changes resulting from the findings. Hold teams accountable to verifying effectiveness of changes.
Coach manufacturing sites on New Product Industrialization deliverables (PFMEA, Safe Launch, Quality Planning). Responsible to ensure deliverables are completed robustly and on-time for successful new product industrialization.
Maintain process for manufacturing site changes of product within MSA sites, coordinate and/or align necessary resources to ensure quality is maintained from sending to receiving site
Develop a proactive culture for continuous quality improvement in processes and mitigation of quality risk. Drive organizational with operations to identify poke yoke solutions that continually reduce RPN - Risk Priority Numbers within Process FMEAs.

Foster a Continuous Improvement, Plan, Do, Check, Act mindset across team members

Partner with key relevant functions to drive and/or support strategy towards enhanced digitization and Quality 4.0 advancement

Global Quality System & Process Excellence

Manage MSA's Quality Management System program with a strategic mindset, identifying areas to standardize globally vs locally to ensure an effective QMS that aligns with business need and customer expectation
Ensure MSA maintains third-party certifications to ISO 9001 where applicable. Optimize certification costs and deployment globally and maintain relationships with third-party agencies
Utilize appropriate benchmarking and comparative data to identify and implement quality system best practices across MSA manufacturing sites
Implement an effective and easily accessed document management system for our QMS, hold functions accountable to timely review and update of documentation
Ensure a robust internal audit plan is executed and that improvements are demonstrable
Define processes and playbooks towards best-in-class manufacturing quality (serialization, batch control, site transfer quality assurance, quality alert notifications, site transfers, inter-site quality topics)

Quality Tools & Training

Research and implement tools to support the business of Quality (e.g., IQOS, Propel, iAuditor, Minitab, MS Power Platforms)
Lead the delivery of training (internal or outsource) for high priority skills such as APQP tools and problem solving
Oversee the standardization of implementation of the SAP Quality Module across manufacturing sites where value added. Build the necessary oversight and talent (Internal, external, direct, or indirect) to ensure knowledge management of MSA application of SAP quality module. Drive improvements in the usage and align MSA with industry best practices where beneficial to the company and our customers

Safety & People

Promote a safety-first and people-first culture
Support the identification, hiring, and retention of top quality talent within function and across manufacturing sites, maintain visibility to global training needs and establish relevant programs and opportunities to build a world class team on quality principles, tools, and capabilities
Be a champion for Quality principles, tools and mindset
Ensure sites maintain a Training Needs Analysis and development plan for their Quality teams
Motivate and guide associates within function toward higher levels of performance.
Translate strategic priorities into operational reality and align communications, resource capabilities, and processes.
Build talent and skillset in data analytics and technology relevant to Quality, including ensuring succession planning for SAP Quality Module and IQOS technical knowledge
Conduct necessary day-to-day management responsibilities, if managing direct reports
Manage team and individual performance

Qualifications

Education & Experience (required):

Bachelors degree in technical, engineering, business field or other related degree.

Level 1:

At least 8 years of relevant quality experience within the manufacturing industry, minimum of 2 years' experience in direct staff management.
MS degree may be substituted for up to 2 years of relevant experience.

Level 2:

At least 10 years of relevant quality experience within the manufacturing industry, minimum of 2 years'. experience in direct staff management.
MS degree may be substituted for up to 2 years of relevant experience.
Global exposure is essential.

Ability to demonstrate strategic thinking, including seeing the big picture and motivating others towards common goals.
Strong analytical skills and demonstrated skills in structured problem solving (A3, 8D, FTA). Excellent critical thinking skills necessary.
Working knowledge of Advanced Product Quality Planning (APQP), including facilitation experience with Failure Mode and Effects Analysis (FMEA) and Measurement Systems Analysis (MSA).
Understanding of quality control concepts (inspection sampling, measurement techniques and tools, statistical process control, etc.).
Basic design drawing interpretation (e.g., tolerancing, dimensions, material callout, bill of materials)
Strong Continuous Improvement/Lean experience.
Comprehensive knowledge of ISO 9001, quality systems, tools, and procedures required. Experience in leading and improving Quality Management Systems including experience with facilitating an internal audit program.
Excellent interpersonal skills, including ability to lead effectively in a matrix organization, in virtual teams (across different locations), and multi-cultural environments.
Excellent communication and presentation skills - both verbal and written.
Ability to travel domestically and internationally.

Education & Experience (preferred):

Experience in a global manufacturing multi-site organization.
Familiarization with SAP Quality Module.
Certified Quality Auditor or Certified Quality Engineer a plus.
Familiarization with automation and advanced technologies for manufacturing quality control.
Experience with Dfx concepts (Design for Manufacturability and Design for Assembly).

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About MSA, The Safety Company

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Join the dedicated team at MSA, The Safety Company, a global leader in the development, manufacture, and supply of safety products that protect people and facility infrastructures. MSA is recognized for its commitment to innovation, quality, and service.

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MSA, The Safety Company offers a variety of job opportunities that cater to a range of skills and professional interests. Each position at MSA is designed to contribute significantly to the safety and protection of lives at work and beyond.

Professional Growth and Employment Benefits

MSA, The Safety Company is committed to the professional growth of its team members. The company supports career advancement through leadership training programs, diversity initiatives, and continuous learning opportunities. Employment at MSA comes with competitive benefits, fostering a culture that values health, well-being, and job satisfaction.

Internship Programs

For those starting their careers, internships at MSA provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at MSA, The Safety Company work on projects that matter, gaining knowledge and expertise that are crucial for future employment.

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At MSA, innovation is at the core of everything they do. The team is encouraged to lead with creativity and embrace new ideas that drive the industry forward. MSA’s leadership is deeply involved in ensuring that every team member has the resources and support needed to innovate.

Culture of Diversity and Inclusion

The culture at MSA, The Safety Company is built on a foundation of diversity and inclusion. Every team member’s unique background and perspective are valued, contributing to a richer, more creative, and productive work environment.

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MSA, The Safety Company encourages its employees to engage in professional networking and career development activities. These opportunities enhance their skills and connect them with professionals across the industry, opening doors to new career possibilities.

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The hiring process at MSA, The Safety Company is thorough, ensuring that both the company and its potential employees are a perfect match. Candidates who submit their resume and pass the initial screening will be invited for an interview to discuss their experiences and career aspirations.

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