City of Toronto

QUALITY IMPROVEMENT SPECIALIST

City of Toronto • $108K — $119K *
Toronto, ON M3C 0E3In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Master's degree in a related field or equivalent experience including quality improvement certification (Lean or Six Sigma) as an asset.
  • Extensive experience in Community Health, Sexual Health Promotion, Student Nutrition, and electronic health information systems (TCHIS).
  • Proven ability to design and implement quality improvement initiatives, with expertise in documenting business processes for enhancement.
  • Strong background in program reporting strategies and understanding the links between system design, data collection, and service delivery.
  • Demonstrated proficiency in project management, and change risk management methodologies.

Responsibilities

  • Provide quality improvement expertise through strategic operational business planning and performance measurement.
  • Develop, implement, and evaluate divisional programs and projects.
  • Identify and analyze quality improvement methods and systems using best practices.
  • Create and enforce quality assurance processes to ensure compliance with standards and legislation.
  • Conduct assessments and document business processes for program evaluations and redesigns.
  • Plan and coordinate projects including technology implementation and budget oversight.
  • Develop communication strategies to keep stakeholders informed on performance and legislative changes.

Benefits

  • Work-life balance with a Monday to Friday schedule, totaling 35 hours per week.
  • Opportunity for professional development and training.
  • Collaboration with a diverse group of health professionals and stakeholders.
  • Engagement in meaningful work that impacts public health programs.
Full Job Description
  • Job ID: 66188
  • Job Category: Health Services
  • Division & Section: Public Health, Decision Support, Surv & Immunization
  • Work Location: 61 Front Street West, Toronto Ontario, M5J 2L5
  • Job Type & Duration: 1 Permanent Vacancy
  • Hourly Rate: $52.38 - $57.39
  • Shift Information: Monday to Friday 7hrs/day, 35hrs per week
  • Affiliation: L79 Full-time
  • Number of Positions Open: 1
  • Posting Period: 04-Aug-2026 to 18-Aug-2026


Reporting to the Health Informatics Manager, the Quality Improvement Specialist (QIS) will provide expertise in quality improvement, performance measurement, and health informatics to support continuous improvement across public health programs. Through project leadership, data analysis, business process redesign, and stakeholder engagement, you will help strengthen service delivery, optimize health information systems, and support evidence-informed decision-making. The role also includes developing policies, procedures, training, and quality assurance processes to ensure program effectiveness, accountability, and compliance with relevant standards and legislation.

Major Responsibilities:
  • Provides quality improvement expertise and support including strategic operational business planning, performance measurement frameworks and project management.
  • Develops, implements and evaluates divisional programs and projects.
  • Identifies quality improvement processes, methods, systems and analysis, using a best practices approach and evidence informed decision making.
  • Develops and implements quality assurance processes to monitor and support programs to achieve and maintain standards and to comply with legislative mandates.
  • Conducts current state assessments, environmental scans, literature reviews and documents business processes and work flows for the purpose of business process redesign and program evaluations.
  • Plans and coordinates projects (e.g. requirements gathering, gap-fit assessment, implementation of appropriate technology, return on investment analyses, budget monitoring).
  • Develops and implements communication strategies to inform stakeholders (e.g., performance measures, quality improvement initiatives, best practices and legislative changes).
  • Creates and maintains resource information for stakeholders.
  • Represents the directorate or program on various committees.
  • Provides expert advice on staff training, professional development and policy development.
  • Drafts and revises related program plans, policies and procedures.
  • Develops and facilitates in-service training, staff orientation and staff development programs.
  • Attends workshops, conferences, seminars, etc

Key Qualifications:Your application must describe your qualifications as they relate to:
  1. Master's degree in a related field (e.g., Quality Management, Health/Nursing Informatics, etc.) or an equivalent combination of a baccalaureate degree and extensive experience relevant to the primary duties of the position. E.g. Certification in quality improvement, e.g. Lean or Six Sigma methodologies is an asset.
  2. Considerable experience in Community Health and Well-being, Sexual Health Promotion, and Student Nutrition Program areas and electronic health information systems (TCHIS: Toronto Community Health Information System).
  3. Considerable experience designing and implementing quality improvement projects, including documenting business processes and workflows for the purpose of improving business process, developing structures and methods for collection and analysis of health service indicators/outcomes and improvement measures.
  4. Considerable experience leading program reporting strategies and understanding of the interrelationships between system design, data collection methodology and data quality reporting, data analysis, monitoring and data security; and impact on policies, program planning and service delivery.
  5. Considerable demonstrated experience in use of project Management, change management, risk management methodologies.
  6. Experience in interpreting regulated health professional practices (e.g. nursing, dietetics), program standards (Ontario Public Health Standards) and administering electronic systems, e.g. business data design, release management, record management and documentation.

You must also have:
  • Knowledge of College of Nurses of Ontario Compendium of Standards and/or College of Dietitians of Ontario Standards and their relevance to public health practice.
  • Experience using data applications such as OBIEE, Tableau, PowerBI or STATA considered an asset
  • Computer proficiency with Microsoft Office applications (Excel, Outlook, PowerPoint, Word); as well as Visio.
  • Excellent written and verbal communication skills, including ability to prepare reports, recommendations, and policy documents.
  • Excellent interpersonal skills and ability to build relationships with stakeholders; proactively contribute to joint initiatives.
  • Experience developing logic models, program plans and operational policy documents.
  • Knowledge of adult education, skill development and train-the-trainer concepts.
  • Ability to work flexible hours - overtime, shift work including evenings and weekends may be required.


NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

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Industry
Education, Government & Non-Profit
* Ladders Estimates

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