Summary: The Quality Assurance and Compliance Manager is responsible for establishing and implementing quality assurance and compliance processes within the IT organization. This role involves collaborating with IT leaders to develop a comprehensive quality maturity roadmap and plans for each IT functional area, ensuring that compliance and quality control standards are met effectively.
Responsibilities:- Establish and implement quality assurance and compliance processes for the IT organization.
- Collaborate with IT leaders to develop and implement a quality maturity roadmap for each IT functional area.
- Work with development, testing, and production teams to develop, publish, and implement software quality assurance plans.
- Review progress towards the quality plans with IT leaders, technical teams, and customers, making necessary modifications.
- Establish internal IT service quality control standards, policies, and procedures.
- Monitor, evaluate, manage, and execute audit processes to ensure compliance.
- Coordinate and facilitate quality assurance activities across projects with project managers.
- Provide guidance and subject matter expertise to IT teams on QA methodologies and processes.
- Direct improvements to the software development lifecycle process.
- Document non-compliance issues and assist in their resolution.
- Analyze and identify trends in IT performance metrics.
- Design, monitor, and analyze performance metrics programs for quality improvement initiatives.
- Conduct audits and develop corrective action recommendations based on findings.
- Provide training on established processes and policies.
Required Skills:- Knowledge of systems lifecycle development.
- Expertise in project management and quality management methodologies.
- Familiarity with improvement methodologies and standards such as Total Quality Management (TQM), Six Sigma, and SEI-CMM.
- Bachelor's or Master's Degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent work experience.
- A minimum of 7 years of IT and business experience, with at least 5 years in Quality Assurance.
- 2 to 3 years of audit or assessment experience.
- Capability to provide strategic direction and integrated solutions for enterprise-wide quality engineering initiatives.
- Ability to work on projects of high complexity and coach more junior technical staff.
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