Job SummaryThis position will oversee the Sportech quality program by applying knowledge of systems and statistical techniques to develop and continually improve operations. The Quality Engineer understands the principles of product and service quality evaluation and control which includes; development and operation of quality control systems, application and analysis of testing and inspection procedures and ability to use metrology and statistical methods to diagnose and correct issues.
Essential Job Functions- Serve as the primary quality assurance resource to department supervisors for problem identification, resolution, loss reporting and continual improvement.
- Effectively communicate significant issues or developments identified during quality assurance activities and provide recommended process improvements
- Responsible for customer warranty claims processing and resolving quality concerns.
- Responsible for corrective action activities internally and externally with all suppliers and customers
- Supplier inspection and testing of materials, parts and products to ensure adherence to standards.
- Monthly Quality Metrics - Scrap %, Scrap $, Customer Complaints, Corrective Actions, and Warranty.
- Supplier Approval Process - Assessments, Audits and Approval for purchased products and components.
- Provide input for acceptance and future purchases from suppliers.
- Document data obtained during all quality assurance activities.
- Direct technical and administrative workers engaged in quality assurance activities.
- Works with outside 3rd party inspection labs as required.
- Lead, participate in, or champion continual improvement projects, kaizen events and cost reduction programs.
- Leads department meetings and performs quarterly and annually reviews of Quality Team.
- Other duties as assigned.
Requirements
- Bachelor's Degree required with 3 - 5 years related experience
- Excellent internal and external customer services skills
- Understanding of quality cost concepts and techniques with knowledge and ability to develop and audit quality systems for deficiency identification and correction.
- Strong understanding of manufacturing processes
- Familiarity with product quality knowledge and familiarity with Powersports (ISO or TS systems) industry specifications/codes/standards/preferred
- Proficient in Microsoft Office Suite and ERP systems (Epicor preferred).
