Illinois Tool Works

Quality Engineer

Illinois Tool Works • $70K — $95K *
Mechanic Falls, ME 04256In-Person
Manufacturing & Automotive
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Industrial Engineering, Manufacturing Engineering, Quality Engineering, Operations Management, or related field.
  • 5+ years of experience in Quality, Manufacturing, Supply Chain, Customer Quality, or similar roles.
  • Experience in an automotive or heavily regulated manufacturing environment preferred.
  • Knowledge of quality management systems and quality improvement methodologies.
  • Familiarity with IATF 16949, ISO 9001, APQP, and PPAP processes.

Responsibilities

  • Develop and maintain quality system documentation, including procedures and work instructions.
  • Drive the implementation and administration of the document control system for compliance.
  • Collaborate with cross-functional teams to create and update QMS documentation.
  • Lead investigations and implement corrective actions for customer quality issues.
  • Monitor trends and key performance indicators related to customer complaints.

Benefits

  • Professional growth opportunities through continuous improvement initiatives.
  • Engagement in a dynamic manufacturing environment.
  • Support in completing APQP and PPAP documentation for new product introductions.
  • Participation in audits and exposure to diverse manufacturing processes.
Full Job Description
Job Description:

Quality Engineer

Job Summary

The Quality Engineer supports the development, implementation, and continuous improvement of quality systems, processes, and documentation within a manufacturing environment. This role partners closely with Operations, Engineering, Customer Support, and customers to ensure compliance with IATF 16949 and other applicable quality standards. The Quality Engineer drives corrective actions, supports APQP/PPAP activities, manages customer quality issues, and contributes to a culture of operational excellence and continuous improvement.

Key Responsibilities

Quality Management System & Documentation
  • Develop, maintain, and revise quality system documentation, including procedures, work instructions, specifications, and controlled forms.
  • Drive the implementation and ongoing administration of the document control system to ensure accuracy, accessibility, and compliance.
  • Collaborate with cross-functional teams to create and update Quality Management System (QMS) documentation.
  • Review and improve existing work instructions and procedures to support operational effectiveness and standardization.
  • Ensure all documentation aligns with IATF 16949, customer-specific requirements, and applicable regulatory standards.

Customer Quality & Corrective Action Management
  • Partner with Customer Support teams to ensure customer complaints are accurately documented, investigated, and tracked through resolution.
  • Maintain customer complaint records, forms, databases, and reporting systems.
  • Lead or support root cause investigations using structured problem-solving methodologies.
  • Initiate and facilitate corrective and preventive actions (CAPA) when required.
  • Monitor complaint trends, quality metrics, and key performance indicators (KPIs), providing regular analysis and reporting.
  • Follow up on corrective actions to ensure timely closure and effectiveness.

Customer Support & Communication
  • Support customer-related quality activities, including surveys, scorecards, and requests for quality data.
  • Serve as a key quality contact for customers, providing timely status updates on quality concerns and improvement initiatives.
  • Foster strong customer relationships through professional communication and issue resolution.


APQP / PPAP & New Product Introduction
  • Support and facilitate Advanced Product Quality Planning (APQP) activities for new product launches and product changes.
  • Assist in preparation and submission of Production Part Approval Process (PPAP) documentation.
  • Coordinate with Engineering, Operations, and Customer Support teams to ensure successful completion of APQP and PPAP requirements.
  • Monitor project milestones and customer deliverables to ensure compliance with quality expectations.


Audits & Continuous Improvement
  • Support internal, customer, and third-party audits.
  • Conduct internal process audits to evaluate compliance and identify improvement opportunities.
  • Assist in preparing audit documentation, responding to findings, and implementing corrective actions.
  • Drive closure of audit findings and verify effectiveness of corrective actions.
  • Contribute to continuous improvement initiatives that enhance product quality, process performance, and customer satisfaction.


Qualifications

Education
  • Bachelor's degree in Industrial Engineering, Manufacturing Engineering, Quality Engineering, Operations Management, or a related technical field.


Experience
  • Minimum of 5 years of experience in Quality, Manufacturing, Supply Chain, Customer Quality, or a related operational environment.
  • Experience in an automotive or highly regulated manufacturing environment preferred.


Technical Skills
  • Working knowledge of quality management systems and quality improvement methodologies.
  • Familiarity with IATF 16949, ISO 9001, APQP, PPAP, and corrective action processes.
  • Strong problem-solving, root cause analysis, and analytical skills.
  • Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
  • Experience with document control systems and quality management software is preferred.


Core Competencies
  • Strong attention to detail and commitment to quality.
  • Excellent organizational and project management skills.
  • Effective verbal and written communication skills.
  • Ability to work independently while managing multiple priorities.
  • Strong interpersonal and cross-functional collaboration skills.
  • Customer-focused mindset with a sense of urgency and accountability.
  • Adaptability and flexibility in a fast-paced manufacturing environment.
  • Demonstrated ability to influence and drive improvement initiatives across all levels of the organization.


Working Conditions
  • Primarily based in a manufacturing environment with periodic office work.
  • Requires regular standing, walking, and interaction with production operations.
  • Ability to work effectively in a fast-paced manufacturing setting.
  • Occasional lifting, carrying, or movement of materials may be required.
  • Periodic travel may be required to support customer meetings, audits, or supplier visits.


About Illinois Tool Works

ITW is an industrial manufacturing company that specializes in the fields of industrial machinery, engineering, operations, sales, marketing, finance, and accounting. It's in deep-sea oil rigs, aerospace technology, bridges and wind turbines, healthcare, the spaces in which they live and work, the cars they drive, and the mobile devices they rely on. It was founded in 1912 and headquartered in Glenview Nas, Illinois.

Illinois Tool Works Careers

Join the dynamic team at Illinois Tool Works (ITW), a global leader in diversified manufacturing, where innovation and excellence drive us forward. ITW offers unparalleled job opportunities, fostering a culture of growth and leadership in the industry.

Work You’ll Do

At Illinois Tool Works, you will be part of a professional community that thrives on creativity and innovation. Our employees are equipped with the skills needed to succeed and are provided with endless opportunities for professional growth. Engage in work that matters, with projects that transform industries and enhance futures.

Explore Career Paths

Whether you're seeking an internship, a graduate opportunity, or a seasoned professional position, ITW offers a range of career paths across various departments. Our team benefits from a supportive and diverse working environment where every member’s contribution is valued.

Innovate and Lead

Join a team where innovation leads to revolutionary solutions in industries worldwide. At ITW, you will work alongside industry experts to develop new ideas and strategies that keep us at the forefront of technological advancements. Your career at ITW will be marked by a continuous journey of growth and leadership.

Develop Your Skills

With ITW’s commitment to professional development and diversity training, you will enhance your skills through targeted training programs and workshops. These opportunities not only boost your career but also ensure you stay competitive in the job market.

Be Part of Our Culture

ITW is dedicated to building a culture that respects and embraces diversity, encourages innovation, and fosters leadership. Our team is our greatest asset, and we believe in providing them with the benefits and resources they need to succeed both professionally and personally.

Networking and Professional Growth

Expand your professional network through ITW’s global presence and collaborative work environment. Engage with professionals across different sectors, gaining insights that can lead to significant career advancements. Our networking events and professional groups help you connect with key industry leaders and peers.

Join Our Team

Search for open positions that match your skills and interests on the ITW Careers page. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

Stay Connected

Keep up to date with the latest industry trends, company news, and career tips by following our careers blog. Personalize your experience by subscribing to job alert emails, tailored to your preferences and career goals. Explore the opportunities at Illinois Tool Works today and discover how your expertise can help shape the future of our company and the industries we serve. Join us in our mission to achieve excellence through innovation and leadership.
Learn more about Illinois Tool Works
Size
45,000 employees
Market Cap
$68.1 billion
Industry
Manufacturing & Automotive
Net Income
$2.1 billion
Founded
1912
5 Year Trend
+1.2%
Revenue
$12.5 billion
NASDAQ
ITW
* Ladders Estimates

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