Grow with us!

• This role is a hybrid position with the expectation to work onsite at the Ericsson warehouse located in either Piedmont, South Carolina or Boise, Idaho and relocation is not offered for this position.
• Ericsson Enterprise Wireless Solutions Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. Ericsson also does not hire F-1's working on EAD for this position.

We are seeking a Quality Engineer to lead quality assurance efforts for Cradlepoint Operations, assuring process and product quality. They will work to create and manage our QMS strategy and system. They will work closely with other Operations teams and tangentially with departments such as R&D and Support to identify issues and drive product and process improvements. They will work closely with Suppliers and supply chain team to develop and ensure a strong Supplier Quality program.

What you will do:

• Assist in the development, implementation, and upkeep of a robust QMS framework and system aligned with ISO standards
• Collaborate seamlessly with operations staff to enforce adherence to quality processes, implement changes effectively, and meticulously manage documentation
• Lead internal process audits and work with area leads to correct associated findings
• Partner closely with the Supply Chain team to guarantee Supplier Quality is maintained at the highest standard
• Drive corrective and preventative actions with suppliers while maintaining meticulous records of communications with suppliers
• Maintain metrics for supplier score card and communicate results to vendors and management.
• Assist in developing and maintaining a document control system
• Assist in development, implementation, and upkeep of training processes and tools
• Lead internal quality training with new hires and existing employees
• Drive continuous improvement initiatives for enhancing company processes and elevating product quality

The skills you bring:

• Minimum of a Bachelor's degree in Electrical, Mechanical, Manufacturing Engineering or related field, or equivalent experience
• Experience or familiarity with ISO certifications, namely ISO 9001
• Experience or familiarity with SharePoint sites and their structure
• Experience managing a document control system
• Knowledge of root cause and corrective action activities and methods
• Proven data analytics and statistical analysis skills, particularly towards application of product quality and failure metrics

Bonus Points:

• Previous experience of at least five (5) years of experience in Manufacturing, Quality, or Operations
• Expertise in evaluating current ways of working cross functionally (including tools and systems), and identifying/implementing improvements with cross functional buy-in
• Experience working with CRM (Salesforce), ERP (D365 & SAP), PLM and other applicable business applications. Experience with integrations and connecting systems
• Experience working with continuous improvement and problem-solving methodologies
• Lean Six Sigma experience
• Experience working with electronics or PCB manufacturing

Why join Ericsson?

At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Hybrid: Piedmont, South Carolina or Nampa, Idaho
Job details: Process Manager (SD)

Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.

Your Health
Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.

Your Financial Security
We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.

Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits
Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, Talkspace mobile therapy, and volunteer paid time off.