Tata Consultancy Services

Quality Engineer - Contact Centre

Tata Consultancy Services • $100K — $120K *
Toronto, ON M3C 0E3In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in Contact Center platforms
  • Strong knowledge of IVR/Routing Automation tools like Cyara or Hammer
  • Proficient in Automation testing for UI & APIs (Selenium, Postman, Karate)
  • Experience in Agent Desktop Automation and Java core
  • Technical leadership in maintenance releases and enhancements
  • Familiarity with version control and project management tools (Bitbucket/Git, JIRA, Confluence)
  • Experience in a structured scaled Agile environment

Responsibilities

  • Lead and oversee technical activities for maintenance releases and enhancements
  • Implement IVR and routing solutions using automation tools
  • Conduct thorough automation testing for existing systems and APIs
  • Drive agent desktop automation initiatives
  • Collaborate with cross-functional teams to ensure project success
  • Manage ongoing support activities for technical issues
  • Utilize Agile methodology to deliver results efficiently

Benefits

  • Professional growth opportunities
  • Collaborative and supportive work environment
  • Participation in innovative projects
  • Flexible work arrangements
  • Focus on work-life balance
Full Job Description
Skills Required: • Expertise in Contact Center platforms. • IVR/Routing Automation using Cyara, Hammer etc • Automation testing across UI & APIs (Selenium, Postman, Karate etc- any of them) • Agent Desktop Automation, Java core. • Provide technical leadership for maintenance releases, enhancements, and ongoing support activities. • Familiarity with tools like Bitbucket/Git, JIRA, Confluence, IDEs(IntelliJ/Eclipse) etc. • Experience working in a structured scaled Agile environment. Salary Range - CA$ 100,000 - CA$ 120,000 Per Year TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
Learn more about Tata Consultancy Services
Size
469,261 employees
Industry
Information Technology
* Ladders Estimates

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