Responsibilities

Responsible for leading and development of Patient Connection Center Education and Quality Assurance programs, including new employee training/onboarding, quality assurance and ongoing educational needs. This position ensures consistent development and coordination of all learning strategies, training policies and procedures, course content, and delivery. Responsible for planning, developing, and maintaining quality assurance policies, programs, and initiatives for the Patient Connection Center based on quality standards, tools, and methods to ensure the department is meeting established quality standards and performance metrics. Works closely with PCC Operational Effectiveness team members, analysts and leadership to ensure effective execution of training/quality activities and determines additional training and communication needs. Collaborates closely with Epic training team, human resources, and other stakeholders to ensure an effective and seamless employee learning experience; assesses training and communication needs associated with process changes and/or system implementations or updates. Maintains effective communication and engagement strategies, including standardization and organization of policies, procedures and other related content. Provides direct leadership and guidance to Educators and Quality Assurance Coordinators, ensuring that education and quality assurance programs are effectively executed within their supported functional area. Maintains consistent communication with leadership, leads advisory panels and change management related to education and quality programs, including consistent communication of key programmatic updates and success metrics.

Qualifications

Education

• Bachelor's Degree Required
• Master's degree Preferred

Work Experience

• 5 years of progressively responsible professional experience involving training, communications, change management, project management and/or analysis to include one (1) year involving leading people, projects, or programs Required

Licenses and Certifications

• None Required

Business Unit : Company Name

Piedmont Healthcare Corporate