About The Role: As a Quality Assurance Sr. Manager - Financial Crimes, you will be responsible for designing, implementing and overseeing the global Quality Assurance (QA) program across AML, KYC/CDD, Sanctions and Anti-Bribery & Anti-Corruption (ABAC) processes.
This role ensures that financial crimes controls are executed in line with internal policies, regulatory expectations and global standards, while driving consistency, audit defensibility and continuous improvement across all regions and lines of business.
You will act as a second-line oversight function, providing independent review, challenge and performance insight into operational effectiveness, control adherence and risk exposure.
What You'll Do: - Establish and execute a global QA strategy covering KYC/CDD, sanctions screening, transaction review, ABAC due diligence and ongoing monitoring activities
- Oversee end-to-end QA operations, including sampling methodologies, testing execution, defect identification, root cause analysis and reporting
- Define and maintain QA standards, procedures and testing frameworks aligned with regulatory expectations and industry best practices
- Evaluate the effectiveness of financial crimes controls and identify control gaps, process weaknesses and operational risks
- Conduct targeted reviews and thematic testing based on emerging risks, regulatory changes or audit findings
- Deliver clear, audit-defensible QA reporting to senior leadership, including trends, defect rates, systemic issues and remediation status
- Partner with business, operations and compliance stakeholders to drive corrective action plans and sustainable remediation
- Provide independent challenge to first-line activities and escalate material issues, control failures or high-risk trends to appropriate governance forums
- Support internal and external audits by acting as a primary QA liaison, providing evidence, insights and control validation
- Develop and maintain quality benchmarks, KPIs and KRIs to measure effectiveness and maturity of financial crimes processes
- Implement continuous improvement initiatives, including automation, standardization and optimization of QA processes
- Lead the development and delivery of QA-focused training and feedback loops to improve analyst performance and consistency
- Oversee global QA calibration exercises to ensure alignment across regions and reviewers
- Act as a subject matter expert on QA methodologies, regulatory expectations and financial crimes risk management frameworks
Leadership & Team Management
- Promote a culture of accountability, quality and continuous improvement
What You'll Need:To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Bachelor's Degree preferred with 5 - 8+ years of experience in financial crimes compliance, audit or QA oversight (AML, KYC/CDD, sanctions, ABAC)
- Demonstrated experience designing or managing QA or audit programs within a regulated environment
- Strong understanding of global AML/CTF regulations, sanctions frameworks and anti-corruption requirements
- Experience supporting or responding to internal audits, regulatory exams or external assurance reviews
- Proven ability to perform root cause analysis and drive sustainable remediation across complex processes
- Strong stakeholder management skills with the ability to challenge and influence senior leadership
- Experience managing global or multi-jurisdictional teams and operating models
- Advanced analytical, documentation and reporting capabilities with a focus on audit defensibility
- Proficiency in Microsoft Office tools (Excel, PowerPoint, Word) and familiarity with case management / QA systems
- Relevant certifications preferred (e.g., CAMS, CFCS)
Key Success Measures
- Reduction in repeat QA findings and systemic defects
- Improved consistency and quality across global financial crimes operations
- Timely and effective remediation of identified issues
- Positive outcomes from audits and regulatory reviews
- Increased transparency and actionable insight provided to leadership
Optional Add-On (If You Want to Elevate the Role Further)
Given your environment, you may also consider adding:
- Ownership of QA automation strategy (AI / rules-based sampling)
- Integration with Hummingbird or case management QA workflows
- Direct alignment to MLRO / Financial Crimes governance reporting
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Quality Assurance Sr. Manager position is $120,000 annually and the maximum salary for the Quality Assurance Sr. Manager position is $140,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. 
