Job Requisition ID: 57952
Opening Date: 08/18/2026
Closing Date: 08/31/2026
Agency: Department of Human Services
Class Title: PUBLIC AID QUALITY CTRL REVIEWER (35892)
Skill Option: None
Bilingual Option: Salary: Anticipated Salary: $5,834 - $8,307 per month ($70,008 - $99,684 per year)
Job Type: Salaried
Category: Full Time
County: Macon
Number of Vacancies: 2
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code:This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.Position OverviewUnder direction, performs comprehensive, detailed, analytical and investigative review of case records and call recordings on State and Federal Assistance cases. Conducts case reviews with an assigned geographical location for compliance with Federal Supplemental Nutrition Assistance Programs (SNAP), State Regulations and Department of Human Services (DHS) rules, policies, and procedures. Conducts interviews with public assistance recipients, responsible relatives, and staff to verify information. Analyzes data and prepares reports regarding outcomes of reviews with recommendations for improvement. Travels in the performance of duties, including overnight stays.
Essential Functions- Performs comprehensive, detailed analytical and investigative reviews of live calls, recorded calls, and electronic case records on State and Federal Assistance cases to determine compliance with Federal Supplemental Nutrition Assistance Program (SNAP) regulations, State regulations and Department of Human Services (DHS) procedures designed to improve program access and operations management, reduce expenditures, and avoid quality control errors.
- Conducts interviews with public assistance recipients and responsible relatives.
- Analyzes data accumulated from reviews and prepares reports regarding outcomes and findings utilizing Microsoft Office Suite programs to determine error-trends and provide recommendations to management to improve outcomes.
- Reviews, studies, and applies Federal and State policies, procedures and regulations as well as DHS policies, rules and procedures governing public assistance programs included in the review.
- Participates in special programs required to test proposed procedures, methods and/or systems designed to improve Department operations prior to permanent implementation.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications- Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with coursework in one of the behavioral sciences.
- Requires two (2) years of professional experience in casework or related area.
Preferred Qualifications- Three (3) years of professional experience administering a supplemental nutrition assistance program.
- Two (2) years of professional experience working with public assistance policies and programs including a supplemental nutrition assistance program.
- Two (2) years of professional experience utilizing public assistance interviewing techniques.
- Two (2) years of professional experience examining and evaluating data in accordance with established criteria.
- Two (2) years of professional experience presenting and preparing clear, concise, and accurate reports.
Conditions of Employment- Requires ability to travel in the performance of duties, with overnight stays as appropriate.
- Requires the ability to work overtime and/or outside of regular business hours.
*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
Work Hours: 8:30am-5:00pm Monday-Friday; 1 hour unpaid lunch
Headquarter Location: 707 E Wood St, Decatur, Illinois, 62523
Family & Community Services
Region 1 Central
Administration
Medical Fields Office-Downstate/Macon County
Work County: Macon
Agency Contact: [email protected]Posting Group: Social Services
APPLICATION INSTRUCTIONSUse the "Apply" button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
