The Quality Assurance Regulatory Specialist is responsible for performing quality assurance, compliance monitoring, testing, and reporting activities to ensure adherence to regulatory, investor, insurer, and servicing requirements within the Loan Servicing division. This position conducts reviews of servicing operations, identifies compliance risks and trends, documents findings, and partners with business managers and leaders to support corrective actions and continuous process improvement.

This position also supports the coordination of internal and external audits, regulatory examinations, and regulatory change management activities. This position monitors regulatory, investor, and insurer updates, assists with implementation and tracking of required changes, and serves as the liaison between Loan Servicing, Compliance, Legal, Audit, and business unit leadership to ensure regulatory compliance, operational effectiveness, and audit readiness.

What you will do:

• Performs quality assurance reviews, compliance testing, monitoring, and reporting activities to ensure adherence to regulatory, investor, insurer, and servicing requirements within Loan Servicing. This is performed by conducting reviews of servicing operations, including areas such as inbound and outbound call monitoring, flood insurance compliance, FDCPA, SCRA, ECOA, , and other applicable regulatory and investor requirements. Documents findings and recommends corrective actions or remediation plans as needed.
• Identifies compliance risks, trends, control weaknesses, and process improvement opportunities and provides reporting and recommendations to management.
• Serves as a resource to Loan Servicing staff and management regarding regulatory, investor, insurer, and state servicing requirements and supports the implementation of regulatory changes impacting business operations.
• Acts as a liaison with Compliance, Legal, Audit and Loan Servicing business units in support of regulatory/agency inquiries, customer complaints, subpoenas, notices of error, monitoring of Loan Servicing procedures and other compliance-related activities.
• Coordinate internal and external audit activities, including managing requests, gathering documentation, tracking findings, monitoring remediation efforts, and maintaining audit records.
• Maintain accurate records and reporting related to quality assurance reviews, monitoring, audit activities, and regulatory change management.
• Perform special duties and projects as assigned.
• Travel 0-10 %.

Who you are:

• 3 years minimum Mortgage and consumer loan experience required, including loan origination or escrow/title experience required.
• 4 year Bachelor's Degree preferred.
• Mortgage and consumer loan experience required, including loan origination or escrow/title experience preferred.
• Working knowledge of investor, state and regulatory guidelines to include Fannie Mae, Freddie Mac, FHA, VA, USDA, and the CFPB.
• Experience and familiarity with MSP or similar loan servicing system or Service Bureau Accounting system, and Director Unity Client or similar document imaging system.
• Possess good judgement, flexibility to adapt to changing priorities, ability to accept responsibility and handle confidential information.
• Proficient in Microsoft Word, Excel and Outlook.
• Excellent customer service skills to include communication and listening.
• Excellent written communication skills to compose written correspondence in addressing issues clearly and professionally.
• Handling and resolving a wide range of customer interactions including difficult customer situations.
• Able to work within tight deadlines and be flexible. Ability to multitask and prioritize workload.
• Ability to conduct in depth research in loan servicing system and various other resources (online, investor/regulatory guidelines, legal references) and present findings, options and recommendations for resolution.
• Work in a positive environment with internal and external business partners at all levels.

ADA Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
• The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.
• The noise level in the work environment is usually moderate.

#LI-HJ1

Pay Range: $75,000 - $105,000 annually

AIP Bonus up to 7.5%

Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.
Benefits package includes[1]:

• Medical, prescription, dental, and vision coverage for employees and their eligible family members
• Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
• Health Savings Account with employer contribution
• Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
• 401(k) and Roth 401(k) with company contribution
• 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
• Supplemental Health plans, Voluntary Legal and Identity Theft Services
• 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
• Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)

Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.

[1] The benefits listed in this job posting reflect the Bank's most reasonable and genuinely expected benefits offered for this position.