Quality Assurance & Production Support Lead

LifeWorks, Inc. • $90K — $120K *
Wilmington, DE 19805In-Person
Information Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • University degree in computer science, engineering, business, or similar field.
  • 8+ years of QA experience, including 5 years in leadership roles.
  • Proficiency in Agile methodologies and software testing processes; offshore experience is an advantage.
  • In-depth knowledge of QA best practices and industry standards.
  • Exceptional relationship-building skills for client trust and confidence.

Responsibilities

  • Execute effective test strategies for smooth software implementation.
  • Collaborate with project managers on testing schedules and deliverables.
  • Serve as a trusted client contact, providing reliable testing strategies.
  • Lead UAT activities and champion quality and risk mitigation efforts.
  • Build and manage a team of Service Delivery Analysts for high-quality support.
  • Optimize processes and drive continuous improvement in operations.
  • Develop strong client relationships through proactive communication.

Benefits

  • Flexible work model (in-office, hybrid, or remote)
  • Employer-contributed 401K plan
  • Supportive work environment with a flexible schedule
  • Opportunities for career growth and skill elevation
Full Job Description
Are you ready to lead the charge in Quality Assurance and deliver impactful solutions? Are you energized by client collaboration, operational excellence, and driving continuous improvement? We're seeking a dynamic Quality Assurance & Production Support Lead to take a pivotal role in ensuring exceptional software implementation and ongoing client satisfaction.

In this role, you'll help shape the future of service delivery while working with a passionate, collaborative team that embraces innovation and flexibility.
What Makes This Role Exciting
  • A Two-Phase Opportunity:
    • Phase One: You'll serve as the QA and Production Lead, where you'll drive the implementation and enhancement of the testing strategy during the client's User Acceptance Testing (UAT), ensuring a successful go-live.
    • Phase Two: Post-implementation, you'll transition into the Production Support Service Delivery Manager role, leading a team of analysts to deliver day-to-day client administration services and optimizing operational efficiency.
  • Embrace Career Growth: Elevate your skills and grow in a role that balances leadership, innovation, and collaboration.
  • Flexible Work Model: Whether in-office, hybrid, or remote, our setup gives you the freedom to thrive.
  • Comprehensive Benefits: Enjoy a supportive environment with a flexible schedule, employer-contributed 401K plan, and more.

What you'll do

Quality Assurance Leadership
  • Execute robust test strategies to ensure smooth software implementation.
  • Collaborate with project managers to align on testing schedules and deliverables.
  • Act as a trusted point-of-contact for clients, empowering them with reliable testing strategies.
  • Monitor, coordinate, and lead activities during UAT, serving as a champion for quality and risk mitigation.
  • Contribute to QA best practices and leverage artificial intelligence to create innovative testing solutions.

Production Support Leadership
  • Build and lead a team of Service Delivery Analysts to ensure high-quality client support.
  • Maintain operational excellence by optimizing processes and identifying continuous improvement opportunities.
  • Develop strong client relationships through proactive communication, trust-building, and responsiveness.
  • Manage escalations with a solutions-oriented approach and mitigate operational risks effectively.
  • Serve as the client's primary operational contact, ensuring consistent service satisfaction.
What you bring
  • A university degree in computer science, engineering, business, or a similar field.
  • 8+ years of QA experience (with a minimum of 5 years in a leadership capacity).
  • Proven expertise with Agile methodologies and software testing processes (experience with offshore teams is a bonus!).
  • Exceptional knowledge of QA best practices and industry standards.
  • Excellent relationship building skills to build trust and ensure client confidence in our team and in our solution.
  • Outstanding organizational skills paired with sharp problem-solving abilities.
  • Strong attention to detail and excellent communication skills
  • Leadership experience in operational support environments and client-facing roles.
  • Eagerness to travel within Canada or the US as needed.


Take the Lead in Quality & Service Excellence

If you're a solutions-oriented leader with a passion for delivering high-quality service, we'd love to hear from you. Start your next adventure with us and make a real difference in how we deliver service and innovation to our clients.

This version emphasizes the dynamic nature of the role using engaging language that highlights opportunities for leadership, innovation, and growth. It positions the role as an exciting challenge in a supportive and flexible environment.

About LifeWorks, Inc.

LifeWorks, Inc. Careers

Joining LifeWorks, Inc. presents an unparalleled opportunity to become part of a leading team dedicated to professional growth and innovation in the industry. LifeWorks, Inc. is renowned for its commitment to excellence and a culture that fosters diversity and leadership.

Explore Job Opportunities

LifeWorks, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether seeking an entry-level position or a more senior role, LifeWorks, Inc. provides a platform for career advancement and personal development.

Internship Programs

Embark on a professional journey with LifeWorks, Inc. through its dynamic internship programs. These opportunities allow individuals to gain hands-on experience, enhance their resumes, and develop essential skills in a real-world setting. Internships at LifeWorks, Inc. are a stepping stone to full-time employment and a flourishing career.

Professional Growth and Benefits

LifeWorks, Inc. is dedicated to the professional growth of its team members, offering extensive training and development programs. Employees enjoy comprehensive benefits that support both their professional and personal lives, ensuring a well-rounded employment experience.

Inclusive Culture and Diversity

The company prides itself on a workplace culture rooted in diversity and inclusion. LifeWorks, Inc. believes that a diverse team inspires innovation and enhances problem-solving capabilities. Through diversity training and inclusive hiring practices, LifeWorks, Inc. ensures that all team members have the opportunity to contribute and succeed.

Networking and Leadership Development

LifeWorks, Inc. encourages its employees to engage in networking and leadership development activities. These initiatives are designed to build strong professional networks and develop the leadership skills necessary for career advancement within the company.

Innovation at LifeWorks, Inc.

At the forefront of innovation, LifeWorks, Inc. continually seeks to implement cutting-edge solutions and services. The team at LifeWorks, Inc. is composed of dedicated professionals who bring creativity and expertise to every project, driving the company's success in a competitive market.

Hiring Process

The hiring process at LifeWorks, Inc. is designed to identify and attract top talent. Candidates undergo a thorough interview process that assesses their skills, cultural fit, and potential for growth within the company. LifeWorks, Inc. values transparency and communication, ensuring that all applicants receive timely updates and feedback.

Career Opportunities Await

LifeWorks, Inc. is actively hiring and looking for motivated individuals who are ready to take their careers to the next level. Explore the open positions and find where your skills and passions align with the needs of LifeWorks, Inc.

Stay Connected with LifeWorks, Inc. Careers

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READ CAREERS BLOG

LifeWorks, Inc. is not just a company; it's a place where careers are nurtured, and futures are built. Join the team and be part of a community that values hard work, creativity, and a commitment to excellence.
Learn more about LifeWorks, Inc.
Industry
Healthcare
* Ladders Estimates

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