Quality Assurance Manager (remote)

LifeWorks, Inc. • $90K — $120K *
Montreal, QC H1A 0A1In-Person
Healthcare
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • University degree in computer science, engineering, actuarial science, or related field
  • 8+ years of quality assurance experience
  • 3+ years managing QA teams of 10+ members
  • Proven skills in coaching and developing talent
  • Fluent in French and English, with strong communication skills
  • In-depth knowledge of QA processes and industry standards
  • Ability to inspire and motivate teams, fostering collaboration and accountability

Responsibilities

  • Manage and develop a team of approximately 12 QA analysts through coaching and feedback
  • Conduct regular one-on-one performance evaluations and support team members' career paths
  • Analyze operational inefficiencies to identify and drive improvement initiatives
  • Design and implement sustainable solutions for systemic problems within the team
  • Collaborate with other QA leaders to align on strategic objectives and operational challenges

Benefits

  • People-first leadership with a focus on mentoring and professional development
  • Involvement in high-impact strategic QA projects
  • Collaborative environment with experienced QA professionals
  • Culture of innovation embracing continuous learning and new technologies
  • 100% remote work with flexibility and occasional in-office meetings
Full Job Description
Join the Quality Assurance (QA) team at TELUS Health as a QA Manager. You will lead a talented team of QA analysts, with a focus on people development, continuous improvement, and operational excellence.

You will work in a collaborative, structured environment focused on real impact, where your curiosity and constructive ideas will shape how we adopt AI.

What's In It For You
  • People-First Leadership: Lead a team of QA analysts with an emphasis on mentoring and professional development.
  • High-Impact Strategic Projects: Contribute to the evolution of key QA department tools, such as career paths and skills matrices, by bringing fresh perspectives and suggesting improvement opportunities.
  • Collaborative Support: Work closely with experienced QA leaders who handle technical aspects.
  • Culture of Innovation: TELUS Health values modern approaches, continuous learning, and openness to new technologies (including AI) to optimize our ways of working.
  • 100% Remote Work Environment offering great flexibility, with occasional office presence required for meetings or team events, to foster collaboration and work-life balance.

What You'll Do
  • Team Management and Talent Development (50-60% of the time)
    • Directly manage ~12 quality assurance analysts, fostering their professional development and engagement
    • Conduct regular one-on-one meetings (1:1s) to support, coach, and evaluate performance
    • Identify the potential of each team member, define clear career paths, and support their progression
    • Create an environment of trust and collaboration by building a high-performing team, fostering accountability, development, conflict resolution, and effective resource management with empathy

  • Continuous Improvement and Systemic Problem-Solving (30-40% of the time)
    • Challenge the Status Quo: Analyze operational inefficiencies and structural team challenges with a fresh perspective
    • Design Sustainable Solutions: Develop and implement improvement projects
    • Optimize Team Efficiency: Identify operational bottlenecks and implement solutions to increase productivity and team member satisfaction

  • Collaboration with QA Leaders (10-20% of the time)
    • Work closely with other QA managers in a team spirit to align strategic and operational efforts
    • Be able to collaborate with different teams and stakeholders, understand internal challenges, and use your influence to gain necessary support for projects


What You Bring
  • Required skills:
    • University degree in computer science, engineering, actuarial science, or related field
    • 8+ years of quality assurance experience
    • 3+ years of experience in a QA team management role
    • Proven people management experience: managing teams of at least 10 people with demonstrated skills in coaching, talent development, and performance management
    • Excellent communication skills, both verbal and written, in French and English
    • Solid knowledge of quality assurance processes and industry standards for software testing
    • Ability to inspire and motivate a team, creating an environment of trust, collaboration, and accountability
    • Passion for helping others grow, identifying their potential, and advancing their careers
    • Ability to see the big picture and align individual efforts with broader organizational objectives
    • Ability to persevere in the face of challenges, maintain high standards under pressure, and bounce back from setbacks
    • Comfort navigating complex structures, influencing, and managing organizational dynamics
    • Available for travel to the Montreal office

  • Assets:
    • Previous experience in a SAFe environment or large-scale Agile methodologies
    • Experience with digital transformations or modernization initiatives
    • Knowledge of talent management best practices
    • Experience working with offshore teams
    • Experience developing test strategies and plans for large-scale projects
    • Strong interest in new technologies and AI

Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.

About LifeWorks, Inc.

LifeWorks, Inc. Careers

Joining LifeWorks, Inc. presents an unparalleled opportunity to become part of a leading team dedicated to professional growth and innovation in the industry. LifeWorks, Inc. is renowned for its commitment to excellence and a culture that fosters diversity and leadership.

Explore Job Opportunities

LifeWorks, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether seeking an entry-level position or a more senior role, LifeWorks, Inc. provides a platform for career advancement and personal development.

Internship Programs

Embark on a professional journey with LifeWorks, Inc. through its dynamic internship programs. These opportunities allow individuals to gain hands-on experience, enhance their resumes, and develop essential skills in a real-world setting. Internships at LifeWorks, Inc. are a stepping stone to full-time employment and a flourishing career.

Professional Growth and Benefits

LifeWorks, Inc. is dedicated to the professional growth of its team members, offering extensive training and development programs. Employees enjoy comprehensive benefits that support both their professional and personal lives, ensuring a well-rounded employment experience.

Inclusive Culture and Diversity

The company prides itself on a workplace culture rooted in diversity and inclusion. LifeWorks, Inc. believes that a diverse team inspires innovation and enhances problem-solving capabilities. Through diversity training and inclusive hiring practices, LifeWorks, Inc. ensures that all team members have the opportunity to contribute and succeed.

Networking and Leadership Development

LifeWorks, Inc. encourages its employees to engage in networking and leadership development activities. These initiatives are designed to build strong professional networks and develop the leadership skills necessary for career advancement within the company.

Innovation at LifeWorks, Inc.

At the forefront of innovation, LifeWorks, Inc. continually seeks to implement cutting-edge solutions and services. The team at LifeWorks, Inc. is composed of dedicated professionals who bring creativity and expertise to every project, driving the company's success in a competitive market.

Hiring Process

The hiring process at LifeWorks, Inc. is designed to identify and attract top talent. Candidates undergo a thorough interview process that assesses their skills, cultural fit, and potential for growth within the company. LifeWorks, Inc. values transparency and communication, ensuring that all applicants receive timely updates and feedback.

Career Opportunities Await

LifeWorks, Inc. is actively hiring and looking for motivated individuals who are ready to take their careers to the next level. Explore the open positions and find where your skills and passions align with the needs of LifeWorks, Inc.

Stay Connected with LifeWorks, Inc. Careers

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LifeWorks, Inc. is not just a company; it's a place where careers are nurtured, and futures are built. Join the team and be part of a community that values hard work, creativity, and a commitment to excellence.
Learn more about LifeWorks, Inc.
Industry
Healthcare
* Ladders Estimates

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