Quality Assurance Manager

Marmon Holdings, Inc. • $80K — $95K *
Ashland, OH 44805In-Person
Manufacturing & Automotive
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Quality Management, Manufacturing, Industrial Technology, or related field preferred.
  • Minimum of 5 years of progressive quality leadership experience in a manufacturing environment.
  • Professional certifications such as ASQ Certified Quality Manager, Certified Quality Engineer, or Lean Six Sigma preferred.
  • Strong knowledge of quality management systems and statistical analysis.
  • Proficiency with Microsoft Office Suite and experience with ERP systems.

Responsibilities

  • Manage quality of raw materials and finished products to ensure compliance.
  • Develop and improve quality assurance and control processes.
  • Monitor compliance with customer specifications and industry standards.
  • Lead root cause analysis and corrective actions for quality issues.
  • Track and coordinate quality assurance and continuous improvement projects.
  • Analyze quality performance metrics and identify areas for improvement.
  • Collaborate with suppliers to enhance quality performance.

Benefits

  • Opportunity to inspire and lead quality initiatives.
  • Cross-functional collaboration with Production, Engineering, and Sales teams.
  • Involvement in continuous improvement and operational excellence projects.
  • Professional growth through an emphasis on quality and compliance education.
  • Support in achieving customer satisfaction through effective quality processes.
Full Job Description
Summary The Quality Assurance Manager plans, coordinates, and directs the company's quality assurance programs to ensure that raw materials, production processes, finished products, and services consistently meet customer, regulatory, and company requirements. This position leads quality initiatives that support customer satisfaction, operational excellence, continuous improvement, and compliance with established quality standards. The Quality Assurance Manager works closely with Production, Engineering, Sales, and Supply Chain teams to maintain and improve quality performance throughout the organization.

Essential Duties and Responsibilities include the following.

  • Manage and oversee the quality of incoming raw materials, purchased components, manufactured fasteners, assemblies, finished products, and production-related services.
  • Develop, implement, maintain, and continuously improve quality assurance and quality control processes and procedures.
  • Monitor production and inspection processes to ensure compliance with customer specifications, industry standards, and company quality requirements.
  • Lead root cause analysis and corrective action activities related to internal quality issues, customer complaints, supplier concerns, and nonconforming products.
  • Investigate, document, and coordinate resolution of customer quality complaints and product performance concerns.
  • Track, prioritize, and coordinate quality assurance, quality control, automation, and continuous improvement projects.
  • Analyze quality performance metrics, inspection data, scrap, rework, and customer returns to identify trends and opportunities for improvement.
  • Collaborate with suppliers to address quality issues and improve supplier performance.
  • Support customer audits, supplier audits, and quality system audits as required.
  • Work with Operations, Engineering, and Production teams to identify process improvements that enhance product quality, efficiency, and customer satisfaction.
  • Develop and maintain quality documentation including procedures, work instructions, inspection plans, corrective actions, and quality records.
  • Provide timely updates to the Plant Manager and Customer Service Manager regarding quality investigations, supplier issues, production concerns, and expected resolution timelines so accurate Information can be communicated to customers.
  • Promote a culture of quality throughout the organization by providing guidance, training, and support to employees at all levels.
  • Motivate employees within the Quality Department and across all departments to achieve quality objectives and maintain high standards of workmanship.
  • Ensure compliance with applicable safety requirements, customer requirements, and company policies.
  • Perform other duties and special projects as assigned.


Supervisory Responsibilities
  • Directly supervises 2 to 5 employees in the Quality Assurance Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Maintains daily communications with Plant Manager and Customer Service Manager. Partner with the Customer Service Manager to ensure customer quality concerns are investigated promptly, communicated effectively, and resolved in a timely manner.

Required Competencies

Leadership
  • Demonstrates strong leadership, accountability, and integrity.
  • Inspires and motivates employees to achieve quality and business objectives.
  • Builds collaborative relationships across all levels of the organization.

Problem Solving and Decision Making
  • Identifies issues proactively and resolves problems using data-driven methodologies.
  • Conducts root cause analysis and develops effective corrective actions.
  • Exercises sound judgment and makes timely decisions.

Communication
  • Communicates effectively both verbally and in writing.
  • Presents technical information clearly to employees, customers, suppliers, and leadership.
  • Facilitates meetings, training sessions, and quality reviews.

Project and Change Management
  • Plans and manages multiple projects simultaneously.
  • Coordinates resources, timelines, and stakeholder expectations.
  • Drives change through effective communication and engagement.

Business and Quality Acumen
  • Understands the relationship between quality, customer satisfaction, operational performance, and profitability.
  • Uses quality metrics and key performance indicators (KPIs) to support business decisions.
  • Maintains knowledge of industry trends, standards, and best practices.


Qualifications

Education and Experience
  • Bachelor's degree in Engineering, Quality Management, Manufacturing, Industrial Technology, or a related field preferred.
  • Minimum of 5 years of progressive quality leadership experience in a manufacturing environment.
  • Equivalent combination of education, training, and experience may be considered.
  • Professional certifications such as ASQ Certified Quality Manager (CMQ/OE), Certified Quality Engineer (CQE), Lean Six Sigma, or related certifications are preferred.

Technical Knowledge
  • Strong knowledge of quality management systems, auditing, statistical analysis, and manufacturing processes.
  • Understanding of supplier quality management and customer quality requirements.

Computer Skills
  • Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint.
  • Experience with ERP systems, quality management software, and data analysis tools preferred.
  • Ability to generate reports, analyze trends, and present quality performance data.

Physical Requirements

The physical requirements described are representative of those necessary to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Frequently sit, stand, walk, and move throughout office and manufacturing environments.
  • Regularly use hands and fingers to operate computer equipment and inspection tools.
  • Occasionally lift and/or move materials up to 50 pounds.
  • Must be able to visually inspect products, read documents, and analyze quality data.

Work Environment
  • Work is performed in both office and manufacturing environments.
  • Regular exposure to manufacturing equipment, production processes, and warehouse operations.
  • Appropriate personal protective equipment (PPE) may be required in designated production areas.
  • Noise levels vary based on production activity and may range from moderate to high in manufacturing areas. #LI-DNI


Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

About Marmon Holdings, Inc.

Marmon Holdings, Inc. Careers

Joining Marmon Holdings, Inc. presents a prime opportunity to be part of a team that values innovation, leadership, and diversity. As a global industrial organization, Marmon Holdings, Inc. offers a variety of job opportunities that cater to professionals seeking growth and development in their careers.

Explore Job Opportunities

Marmon Holdings, Inc. is actively hiring and offers positions that challenge and reward their employees. With a commitment to professional growth, the company provides a platform where skills and leadership converge to create impactful results. Explore the current openings and find the position that aligns with your career aspirations.

Internship Programs

For those at the beginning of their professional journey, Marmon Holdings, Inc. offers robust internship programs. These opportunities are designed to cultivate skills through hands-on experience, providing a strong foundation for future employment in various industries within the company.

Culture and Benefits

Marmon Holdings, Inc. is renowned for its inclusive culture that embraces diversity and fosters innovation. Employees enjoy a range of benefits that support both their professional and personal lives, enhancing job satisfaction and team cohesion. The company's commitment to diversity training ensures a workplace where everyone’s contributions are valued.

Professional Growth and Development

Career advancement is a cornerstone of Marmon Holdings, Inc.'s ethos. Employees are encouraged to take leadership roles, participate in networking events, and engage in continuous learning through various development programs. This focus on professional enhancement allows individuals to excel and lead in their respective fields.

Networking and Innovation

At Marmon Holdings, Inc., networking is seen as a key component of career advancement. Employees are encouraged to connect with peers and leaders within the company to exchange ideas and foster innovation. This collaborative environment is integral to the company’s success and the personal growth of its team members.

Join the Marmon Holdings, Inc. Team

Start your journey with Marmon Holdings, Inc. by applying today. Tailor your resume to reflect your unique skills and experiences, and prepare for an interview that could lead to a multitude of rewarding career paths within the company.

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Learn more about Marmon Holdings, Inc.
Industry
Manufacturing & Automotive
* Ladders Estimates

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