Purpose:This position will play a role as a main contact point with the assigned HL Mando customers and is responsible for all facets of Customer Quality and providing technical support to customers, resolving any product-related issues, any maintaining strong relationships with the customers.
Key Responsibilities include the following (other duties may be assigned as needed)
:- Coordinates the representation of customers within MANDO ("Voice of the Customer").
- Manage communication with customers to provide a focal point for information on MANDO supplied products. Ensures the timeliness and completeness of actions together with the clear articulation of the data.
- Proactive approach to improving defects through MANDO crosses functional teams.
- Translate customer requirements into action plans within MANDO to improve product and information quality.
- May lead the relevant functions in problem solving and support for the corrective action process.
- Travel to customer plants/facilities to appraise MANDO quality performance.
- Represent MANDO at customer quality meetings and support customer satisfaction and product assurance meetings.
- Coordinate internal problem-solving teams within MANDO at customer quality reviews.
- Coordinate the tracking, reporting, and record of Customer satisfaction measures for assigned customers.
- Participate in weekly MDT meetings as required.
- Coordinate and manage containment/sort activities to the satisfaction of the assigned customers.
- Proactively engage in all Assembly builds to understand and communicate any potential opportunities for improvement.
- Coordinate customer approval process for new parts and changes of parts (PPAP/4M/EO).
- Coordinate quality cost occurred due to quality issues.
Qualifications:Education and Experience:
- Bachelor Degree in Engineering (manufacturing, industrial, quality) required
- 5 to 10 years of experience in a high-volume manufacturing environment or equivalent combination of education and experience preferred
- Interpersonal Skills (relationship building, teamwork, conflict resolution, customer orientation).
- Must know basic quality terms, definitions, and concepts
- Be able to travel in the USA and abroad as required
- Flexible schedule to work overtime, holidays, and weekends as required
Knowledge, Skills and Abilities:
- Must have in-depth knowledge of Microsoft Excel (Macro), PowerPoint, Word
- Must understand part drawing, geometric specification, and basic physic
- Understanding of Quality function such as customer service, metallurgy, metrology.
- Knowledge of various quality analysis techniques, such as design of experiments, Red X, PPAP etc.
- Interpersonal Skills (relationship building, teamwork, conflict resolution, customer orientation).
- Communication (Verbal communication, listening, written communication).
- Performance Skills (accuracy with detail, planning and organizing, efficiency).
- Personal Characteristic (motivation and commitment, flexibility, assertiveness, development orientation).
- Ability to work independently and collaboratively in a fast-paced environment.
Legal Requirements:
- Must be at least 18 years of age due to federal labor law requirements.
- Must be legally authorized to work in the United States.
Supervisory Responsibility: Managing the team members in CS1 part.
Working Conditions:- Frequent work in office and manufacturing floor.
- Constant requirement of wearing PPE.
- Occasional weekends/OT, rotating on-call, rare travel required
Physical Requirements:- Constant requirement of using computer and office equipment.
- Frequent sitting, standing, and walking.
- Rare requirement of lifting, carrying, or pushing/pulling up to 10 lbs.
Remote Work:This position is not eligible for hybrid or remote work
Compensation and Benefits: Competitive Salary commensurate with experience. Benefits package includes health, dental & vision insurance, life insurance and other supplemental benefits, 401(k) plan, paid time off, and professional development opportunities.
