5+ years of experience in quality assurance management
Proficient knowledge of IPC 610 standards
Experience with Quality Management Systems (QMS)
Strong analytical skills to identify root causes of defects
Excellent communication skills for customer interactions
Experience supervising quality staff
Responsibilities
Manage quality assurance operations and supervisory coordination
Assign daily workloads for inspectors to ensure efficiency
Supervise internal conformance to QMS
Monitor production standards and collaborate with teams to improve quality
Implement corrective actions and process improvements
Investigate Job Non-Conformance cases and monitor QA trends
Coordinate QMS documentation and process compliance
Benefits
Opportunity to expand role to include QMS Representative duties
Involvement in New Product Introduction to mitigate risks
Direct influence on quality improvements that enhance operational efficiency
Supportive management structure for career growth
Engagement with customers enhancing professional relationships
Full Job Description
The Quality Assurance Manager will focus on quality support, adhering to the company's Quality Management System (QMS), and providing operational support to achieve quality and QMS standards. This position will coordinate all quality operations and assist in resolving quality issues, escalating to the Operations Manager/Ownership as necessary. The role can be expanded to include QMS Representative onsite for all audit and registration purposes if experience warrants.
Supervision and Oversight
Manage the coordination of quality assurance/inspection operations, with supervisor or lead support.
Manage the supervisor in assigning the inspectors' daily workload to meet shipping demands.
Assist in staffing the quality assurance workcenter.
Supervise QMS conformance internally.
Quality Standards and Improvement
Maintain IPC 610 knowledge and awareness.
Monitor production's conformance with quality standards, collaborating with production teams to enhance efficiency, address non-conformances, and identify root causes for defects/non-conformances.
Identify and implement corrective action and process improvement opportunities as required.
Referee findings of QA Inspectors/Supervisor to ensure schedules are maintained and industry/customer standards are met.
Monitor Job Non-Conformance cases for investigation specific to QA Rework Trend monitoring.
Assist in identifying actions and methods to prevent recurrence for Job Non-Conformances.
Assist in identifying and resolving issues impacting various workcenters that affect key performance indicators such as Job Impact Days, Scheduling, and Quality Issues.
QMS Maintenance and Auditing
Maintain, monitor, and measure the QMS specific to Release of Product.
Coordinate the process to gather and store forms and documents required to maintain evidence of conformance, per the QMS.
Customer Support
Respond and organize quality responses to external customers regarding quality inquiries, requests for material return (RMA), or non-conforming investigations.
Research, resolve, and communicate to customers regarding returned material or quality concerns.
Respond to customers via email, telephone, or in-person interactions regarding all aspects of quality assurance specific to their products.
Assist in NPI (New Product Introduction) with the Production and Infrastructure team Managers to identify Quality related risks and opportunities. Communicate feedback to customers regarding design for manufacturing considerations.
