Job DescriptionPurpose of the RoleThis role is responsible for leading and developing a team of Quality Analysts, with a primary focus on people leadership, coaching, and performance management. The QA Manager serves as a strategic partner to technology and business leaders, ensuring high-quality delivery while building a strong, engaged, and continuously improving QA organization.
The ideal candidate brings a track record of mentoring talent, conducting performance evaluations, setting and managing goals, and elevating team capability, alongside a solid understanding of QA practices and delivery environments.
People Leadership & Team Development - Lead, coach, and develop a team of Quality Analysts, including performance management, annual reviews, and goal setting
- Provide ongoing feedback, career development guidance, and mentorship to elevate individual and team performance
- Establish clear expectations, accountability, and growth plans across the team
- Assess team capabilities and identify skill gaps; implement training and development plans
- Foster a culture of ownership, continuous improvement, and collaboration
Delivery Leadership & QA Oversight- Oversee QA efforts across projects and service work, ensuring alignment with delivery timelines and quality expectations
- Provide resource planning, workload balancing, and capacity management across the QA team
- Ensure appropriate test coverage (test plans, scenarios, and cases) without prescribing specific tools or platforms
- Partner with development and business teams to support successful delivery while advocating for quality standards
- Lead root cause analysis and continuous improvement efforts
Process & Quality Improvement- Establish and evolve QA processes, standards, and best practices across the team
- Drive consistency in defect tracking, reporting, and resolution workflows
- Identify and implement improvements to enhance efficiency, quality, and team effectiveness
- Collaborate with broader technology teams to improve SDLC processes and cross-functional alignment
Stakeholder & Risk Management- Act as a key liaison between QA, engineering, and business stakeholders
- Communicate risks, dependencies, and quality considerations to leadership
- Support project planning through input on timelines, risks, and resource constraints
Required Qualifications- 6+ years of experience in QA, software development, or IT delivery environments
- Demonstrated experience managing direct reports, including:
- Performance evaluations
- Goal setting and development planning
- Coaching and mentorship
- Proven ability to build, develop, and retain high-performing teams
- Strong communication and stakeholder management skills
Preferred Qualifications- Bachelor's degree in Technology, Business, or related field
- Experience leading QA teams within Agile or modern SDLC environments
Target Compensation based on experience: $110,500.00 - $136,300.00.
Benefits and CompensationWe offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.
