Position Summary:We have an exciting opportunity to join our team as a Quality Assurance Manager.
In this role, the successful candidate as the Quality Assurance Manager leads the design, implementation, and oversight of a standardized Hospital Billing (HB) quality program. This role partners with HB leadership, Training, and Operations to drive consistency, productivity, and performance through effective quality methodologies, analytics, and continuous improvement
Job Responsibilities:- Administer and oversee the Hospital Billing Quality Assurance Program, including quality scoring, productivity reporting, and performance dashboards.
- Identify HB performance and process gaps; proactively escalate trends and recommend optimization strategies to leadership.
- Serve as an escalation point for managers, supervisors, and team leads regarding quality concerns.
- Collaborate with the Training team to support manager and staff development and address training gaps identified through QA findings.
- Lead and participate in quality, productivity, and process improvement initiatives.
- Set strategic direction for HB quality initiatives in partnership with leadership, ensuring alignment with NYU Langone Health goals and values.
- Develop, maintain, and govern centralized QA documentation, including scoring methodologies, calibration standards, observation frequency, and feedback protocols.
- Ensure consistent calibration practices and ongoing program evaluation and enhancement.
- Mentor and develop supervisors and team leads in monitoring, coaching, feedback delivery, and calibration techniques.
- Act as a process analyst by identifying efficiency and performance gains driven by quality insights.
- Perform other duties as assigned.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $110,000-$135,000 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
