Job DescriptionWe are seeking a Quality Assurance Expert to fill the role of "Senior E2E QA Lead / Cross-functional Quality Manager" who has experience leading major projects to drive the strategy, quality, and execution of tests within a major transformation program involving the integration of Guidewire ClaimCenter with the internal ecosystem.
- As the project is being carried out in collaboration with an IT integrator, the vendor, and our business unit, and given that the majority of these individuals are English-speaking, the working language of the project is primarily English and requires a high level of proficiency in understanding, speaking, reading, and written communication. Ultimately, the candidate must be fully functional in both English and French, as some aspects of the project remain exclusively in French.
- Client is seeking a senior E2E QA Lead to lead the cross-functional quality strategy for a major transformation program focused on integrating Guidewire ClaimCenter with the internal ecosystem. The role requires expertise in both QA governance (strategy, test plans, KPIs, reports) and field execution (UAT BI, defects, traceability, artifacts). The candidate must have direct knowledge of property and casualty insurance claims processes; industry-specific abstractions are insufficient in this context.
- The ideal candidate will possess cross-functional leadership skills rather than technical expertise in the automotive sector. Matization: Multi-team coordination (integrator, PO, business, CISO) and an end-to-end vision are at the heart of the expected value. English is the primary working language of the project; the candidate must be fully functional in both languages.
Main Responsibilities
- BI Analytics: Support for the BI team (QA best practices, coverage, deliverables)
- Lead and guide our BI & Analytics UAT tests with our business unit
- Manage our defects (senior defect manager role)
- Ensure the consistency and effectiveness of QA practices to guarantee optimal test coverage and reduce production risks
- Control the extended quality of test coverage and execution (Story, SIT, Pre-UAT, UAT)
- Ensure that the test coverage of our Integration System is adequate
- Support QA for security validations with the RSI
- Support our Product Owners in test case closure decisions (DoD criteria)
- Validate our test strategies and plans (all components/streams)
- Ensure the traceability of all test artifacts
- Participate in QA dependency and risk management
- Analyze KPIs (tests, automation, defects) and Make remediation recommendations
- Participate in the production of the "QA Weekly Status Report"
- Plan and lead the cross-functional End-to-End (E2E) testing phase of the system etc...
- Coordinate the QA alignment of the project with the various teams involved
- Participate in and align with the automation strategy
- Support and align the quality of test data
- Have a comprehensive quality vision (shift-left, risk-based testing)
RequirementsREQUIREMENTS
- 8 to 10+ years in IT Quality AssuranceRequiredAll requirements
- Significant QA experience in property and casualty insurance, knowledge of claims processesRequiredAll requirements
- Demonstrated experience as a QA Lead on complex programsRequiredAll requirements
- Experience in multi-platform systems integrationRequiredAll requirements
- Proficiency with JIRA, Confluence, and XrayRequiredAll requirements
- Functional bilingualism (French/English) (intermediate-advanced level of English)RequiredAll requirements
- Leadership, autonomy, and ability to influence in multi-team environmentsRequired experienceAll requirements
DESIRED
- Experience with software integration projectsRequired experienceAll requirements
- Knowledge of property and casualty insurance beyond the QA role (business processes)Required experienceAll requirements
- Alignment with an automation strategy (governance, not necessarily practical)Required experienceAll requirements
- Experience in QA BI and AnalyticsRequired experienceAll requirements
ASSET
- Knowledge of the Guidewire software package (ClaimCenter / Contact Manager)One option is sufficientSufficient alternative coverage
- Knowledge of the Desjardins ecosystemRequired experienceAll requirements
WHAT WE DON'T WANT
- Generalist QA profile without experience in property and casualty insurance or claims.
- Technical profile in automation without experience in governance or cross-functional QA management.
- Junior or intermediate profile with less than 6 to 7 years of actual QA experience.
- Unilingual profile (English or French) unable to work in both languages.
- Profile without experience coordinating multiple teams (external integrator, Product Owner, business sector).
