Description
HOW YOU MAKE AN IMPACT
Supports quality activities for products serving the automotive, medical, military, semiconductor, and related technology industries. Works closely with customers, internal teams, and global manufacturing partners to resolve quality issues, support new product introduction, and drive continuous improvement under applicable quality management systems. This role requires strong communication, follow-through, and organizational skills, with the ability to coordinate across functions and geographies to ensure timely, effective quality outcomes.
WHAT SUCCESS LOOKS LIKE
•• Owns customer quality issues from initial notification through containment, root cause analysis, corrective action, customer response, and closure.
• Serves as a key customer-facing quality contact, communicating status, risk, containment actions, corrective actions, and follow-up plans clearly and professionally.
• Coordinates with global factories, suppliers, sub-suppliers, engineering, sales, customer service, and operations to drive timely investigation and resolution of quality issues.
• Drives supplier corrective actions across organizational and geographic boundaries, ensuring clear ownership, follow-through, documentation, and verification of effectiveness.
• Supports U.S.-based new product introduction activities, including appropriate use of APQP, Control Plans, PFMEA, PPAP, inspection planning, and quality documentation.
• Applies quality engineering tools such as SPC, Measurement Systems Analysis, Gage R&R, capability analysis, and root cause methods as needed to support practical problem solving and customer requirements.
• Provides cross-functional leadership without direct authority by clarifying priorities, escalating barriers, and driving open issues to resolution.
• Maintains accurate quality records, customer responses, corrective action documentation, and status updates to support internal visibility and external accountability.
• Able to work with and handle sensitive information.
Perform other related duties as may be reasonably assigned in the course of business.
Achievement of objectives must include an over-riding commitment to quality that must permeate the areas of responsibility.
Enable and Drive Change in the Organization.
Not a comprehensive list of duties. Duties may change without notice at management's sole discretion
WHAT YOU NEED TO BE SUCCESSFUL
• 8+ years' experience as a Quality Engineer or Level II with 5 years' experience as a Quality Engineer and a CQE-ASQ.
• Demonstrated ability to lead complex customer and supplier quality situations with limited guidance, including escalation management, cross-functional coordination, and closure of corrective actions.
PERKS OF JOINING OUR TEAM
With positive values, a productive atmosphere, and a commitment to excellence, Ferrotec encourages employees to maximize and realize their potential.
The salary range included in this job posting is relevant to applicants who reside or work in the Livermore, CA area only Salary offers will depend on experience, knowledge, skills, education, and location. Actual salary may vary due to these and other factors.
Ferrotec is proud to offer a Competitive Benefits Package including Medical, Dental, Vision, Life & Disability, 401K Matching, Flexible Work Hours, Tuition Reimbursement, Leadership Development, Travel and Hotel Discounts, Paid Time Off, Sick & Wellness and Volunteer Time, Employee Recognition Program, Employee Engagement & Appreciation Events hosted throughout the year. Virtual Wellness Activities and Classes are available to all employees & family members and Much More!
We would love to get to know you better and you get to know us better! You can easily apply!
