High School diploma or GED required; Bachelor’s in a related field preferred.
5+ years of experience in software quality assurance/testing, preferably in insurance or regulated industries.
3+ years of leadership experience in managing teams and performance.
Certification in software testing or quality assurance is mandatory.
In-depth knowledge of QA methodologies and the software development lifecycle.
Experience with quality standards, audit requirements, and release controls.
Strong analytical skills to assess quality metrics and business impact.
Responsibilities
Manage QA capacity and delivery commitments across the portfolio.
Lead and develop Quality Analysts through coaching and performance management.
Review and approve testing strategies and supporting documentation.
Provide recommendations for release-readiness and manage risk escalation.
Apply testing standards and monitor testing progress and defect trends.
Lead defect prioritization and resolution across teams.
Collaborate with cross-functional teams on testing scope and release planning.
Benefits
Professional development opportunities through training and certification.
Access to advanced testing tools and technologies.
Collaboration with cross-functional teams in an innovative environment.
Strong commitment to work/life balance and flexible working arrangements.
Emphasis on continuous improvement and personal growth.
Full Job Description
What You'll Do Quality Leadership & Delivery
Manage QA capacity, priorities, assignments, and delivery commitments across an assigned portfolio
Lead and develop Quality Analysts through coaching, training, feedback, and performance management
Review and approve test strategies, coverage, traceability, results, and supporting documentation
Provide release-readiness recommendations and escalate risks when needed
Testing & Quality Oversight
Apply enterprise testing standards, methodologies, and controls across projects
Monitor testing progress, defect trends, quality metrics, and resource utilization
Lead defect prioritization, escalation, and resolution activities across business and technology teams
Ensure testing records and documentation meet audit, compliance, and internal control requirements
Collaboration & Continuous Improvement
Partner with Product, Engineering, Project Management, and business teams on testing scope, acceptance criteria, and release planning
Implement enhancements to testing processes, tools, and automation practices
Identify opportunities to improve quality, efficiency, team effectiveness, and delivery outcomes
What You Bring
High School diploma or GED required; Bachelor's degree in computer science, information technology, software engineering, business, insurance, or a related field preferred.
5+ years of software quality assurance or testing experience in insurance, technology, financial services, or another regulated industry
3+ years of leadership experience managing teams, priorities, and performance
Software testing or quality assurance certification required
Strong knowledge of QA methodologies, testing tools, defect management, release controls, and the software development lifecycle
Experience managing testing against quality standards, audit requirements, internal controls, and release milestones
Proven ability to analyze quality metrics, defects, business risk, and customer impact to drive informed decisions
Strong communication, coaching, organizational, and stakeholder management skills
Proficiency with Microsoft 365 applications, including Teams, SharePoint, Word, Excel, PowerPoint, and Outlook
