Our ideal candidate has strong technical and analytical skills, experience supporting enterprise platforms or document management systems, and the ability to collaborate effectively across multiple stakeholders.
This role will support the transition from the current MasterControl document and quality management system to a new enterprise platform, including system implementation, workflow configuration, and data migration. The successful candidate will help ensure the new system supports document lifecycle management, training tracking, audit processes, and regulatory compliance.
This is a full-time, hybrid position. Candidates should expect to work in-person three plus days a week at the client site at College Park, MD.
Core responsibilities:- Supporting the implementation and administration of an enterprise document and quality management platform serving approximately 800+ users.
- Analyzing current MasterControl configurations, workflows, and data structures to support system migration.
- Designing and implementing document lifecycle, approval, training, and audit workflows within the new platform.
- Supporting data migration activities, including mapping, validation, and reconciliation of documents, metadata, and records.
- Managing user accounts, roles, permissions, and system configurations.
- Supporting system testing, deployment, and post-implementation stabilization.
- Preparing reports, documentation, and status updates to support project execution.
- Ensuring system workflows and processes align with FDA quality management and regulatory requirements.
Required Qualifications- Bachelor's degree from an accredited university in Information Systems, Computer Science, Engineering, or related field.
- At least five (5) years of experience supporting enterprise systems, document management platforms, or quality management systems.
- Experience supporting system implementations, platform migrations, or digital transformation initiatives.
- Possess strong technical skills in system troubleshooting, configuration, reporting, and support for end users.
- Experience with workflow configuration, data migration, and system administration.
- Eligibility to obtain a Public Trust clearance.
- High-level proficiency with Microsoft Office tools including Excel and PowerPoint.
- Strong organizational, analytical, and communication skills.
Additional Desired Qualifications- Experience supporting federal government or FDA programs.
- Experience working with document or quality management systems such as MasterControl, Veeva, TrackWise, SharePoint, or similar platforms.
- Familiarity with regulated environments such as life sciences, food safety, or pharmaceuticals.
