POSITION SUMMARYThe QA/QC Manager owns the ISO 9001:2015 Quality Management System (QMS) at our Martinsville, VA manufacturing support operation. The site works as a dedicated contract supplier providing Composite Services Processing (CSP) to industrial manufacturing customers.
Customers supply the product instructions and the criteria that must be met. Work is broken into stages so trained employees verify conformity before product moves forward. The QA/QC Manager makes sure that system holds: inspection and testing are done and recorded, records are complete and accurate, nonconforming product is contained, and corrective action closes the loop. The role carries the authority to authorize the quality system and its revisions.
KEY RESPONSIBILITIESQuality management system ownership- Ensure implementation and maintenance of the QMS, along with supporting quality reports.
- Authorize the quality system and all quality system revisions.
- Maintain the integrity of the QMS when changes are planned and implemented.
- Report QMS performance and improvement opportunities to top management.
- Initiate new standard operating procedures (SOPs) and approve changes to existing SOPs (SOP-105, SOP-107).
- Provide the ISO registrar with uncontrolled copies of SOPs. Support registrar and customer audits.
- Promote customer focus and engage personnel across the operation in QMS principles.
Inspection, testing, and product conformity- Ensure product inspection and testing is conducted and recorded to meet or exceed customer requirements (SOP-547, SOP-547A).
- Ensure the current version of customer specifications is in use (SOP-122).
- Verify stage-by-stage conformity so product does not advance until requirements are met.
- Maintain product identification and traceability controls (SOP-547-A, SOP-531A).
- Support accurate, on-time shipments with complete job order documentation.
Calibration and measurement systems- Set and approve equipment calibration intervals and procedures with the QA/Calibration Technician (SOP-532A).
- Ensure inspection, measuring, and test equipment carries a unique control number, is labeled, and is calibrated on schedule using equipment traceable to NIST or equivalent.
- Ensure expired or suspect equipment is identified, removed from use, and reported to department management.
- Oversee measurement system studies (SOP-536B) and capability studies performed at customer direction.
Nonconformance, corrective action, and improvement- Initiate nonconformance reports.
- Control further processing, delivery, or installation of nonconforming product until unsatisfactory conditions are corrected.
- Administer the Corrective Action System (SOP-551) and Preventive Action System (SOP-535): containment, root cause analysis, disposition, and customer notification.
- Verify that solutions to quality issues are implemented and effective.
- Maintain corrective action reports and related records.
Audits, data, and management review- Plan and run the internal audit program (SOP-114) on the monthly cycle, with impartial auditors, defined scope and criteria, and results reported to management without undue delay.
- Serve with the General Manager as the quorum for monthly management review of the QMS.
- Track and report QMS effectiveness measures monthly, and deliver the quarterly Quality Performance Analysis Review: Internal/External Success Rate, Order Shipment Success Rate, corrective action reports, stability testing, and CPK values.
- Monitor customer satisfaction inputs including the semi-annual survey, customer nonconformance reports, customer portals, and customer scorecards.
Documented information and training- Control quality system documentation and record retention (SOP-107, SOP-145).
- Identify and provide training for department personnel on department operations, SOPs, safety rules, and the quality system (SOP-203).
- Issue monthly training schedules to department management and maintain department training records.
- Coordinate quality system activity with QA technicians and department management.
Customer, supplier, and resource interface- Act as the quality point of contact for customer specifications, complaints, and audits.
- Conditionally approve new vendors and subcontractors (SOP-108) and approve purchase orders (SOP-112).
- Coordinate quality resource, equipment, and staffing needs with department management.
QUALIFICATIONSEducation and experience- Bachelor's degree in engineering, quality management, industrial technology, or a related technical field preferred. Equivalent experience will be considered.
- Five or more years of quality experience in manufacturing, contract manufacturing, or precision machining and composites operations.
- Two or more years supervising quality personnel.
- Hands-on experience maintaining an ISO 9001 certified QMS, including registrar and customer audits.
- Experience working to customer-supplied specifications in a dedicated supplier or contract services model.
Certifications- ISO 9001:2015 Lead Auditor certification, or the ability to obtain within the first year.
- ASQ CMQ/OE (Certified Manager of Quality), CQE, or CQA preferred.
- Six Sigma Green Belt or Black Belt preferred.
Skills- Working knowledge of ISO 9001:2015 clause requirements and how to evidence conformity.
- SPC, CPK and process capability analysis, measurement system analysis, and Gage R&R.
- Root cause analysis methods such as 5 Why and cause-and-effect analysis, plus FMEA.
- Ability to read, interpret, and work from blueprints, customer specifications, and sketches, including GD&T callouts, tolerances, and revision levels.
- Hands-on skill with micrometers, calipers, gage pins, height gages, indicators, and comparable inspection equipment.
- Technical writing for SOPs, work instructions, and inspection control plans.
- Proficiency in MS Office and quality data systems, including customer portals and scorecards.
- Clear communication with operators, management, customers, and auditors.
- Disciplined recordkeeping and strong attention to detail.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT- Regular presence on the manufacturing and warehouse floor, wearing required PPE and following SOP-813 General Safety Policy.
- Standing, walking, bending, and lifting up to 25 pounds, with close vision work for inspection tasks.
- Occasional travel to customer or supplier locations.
BENEFITS: Brown and Root offers a selection of competitive lifestyle benefits which include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, and flexible work schedule. We support career advancement through professional training and development.
