Position Description:

We9re looking for a QA Automation Engineer II who9s excited to make an impact. In this role, you will be responsible for validating web applications, APIs, middleware workflows, data flows, permissions, integrations, and AWS-backed services.

The role requires strong technical testing, automation, troubleshooting, and AI-assisted engineering skills. The candidate must be comfortable working with incomplete requirements, testing features as they become available, determining appropriate automation coverage, and using logs, APIs, databases, and cloud evidence to assess release risk.

This is not a manual-only QA role or an end-of-cycle testing role.

Key Responsibilities and Activities:

• Strong experience with Playwright and TypeScript or JavaScript.
• Experience with Node.js tooling such as npm or yarn.
• Experience testing and automating APIs using tools such as Postman, Bruno, Playwright API testing, REST Assured, Supertest, Pact, or similar.
• Working knowledge of SQL, JSON payloads, API contracts, data mappings, and transformation rules.
• Experience with Git, pull requests, code reviews, and CI/CD pipelines.
• Experience using Chrome DevTools, BrowserStack, and observability tools such as Datadog, Kibana, Splunk, Grafana, New Relic, OpenSearch, or similar.
• Practical, recurring use of AI-assisted engineering tools such as Claude Code, Cursor, GitHub Copilot, ChatGPT, Codex, or similar is required.
• Experience using AI to support areas such as requirements analysis, test design, automation development, code review, impact analysis, defect investigation, test-data generation, or release-readiness reporting.
• Must be able to explain how to review, validate, and correct AI-generated output before using it in tests, code, or release decisions.

Knowledge and Skills:

Required

• 5+ years of hands-on Quality Engineering experience.
• 3+ years testing web applications, APIs, backend services, middleware, integrations, and data-driven workflows.
• 2+ years of hands-on test automation experience.
• Experience testing authentication, permissions, tenant boundaries, workflow state, data persistence, synchronization, error handling, retries, and downstream behavior.
• Ability to investigate defects across browser behavior, APIs, backend logs, databases, cloud services, and third-party integrations.

Preferred

• Testing AWS or serverless services such as Lambda, API Gateway, SQS, SNS, EventBridge, Step Functions, or DynamoDB.
• Testing event-driven systems, asynchronous workflows, queues, synchronization processes, rules engines, or data-transformation pipelines.
• Contract testing, feature flags, phased rollouts, rollback planning, production smoke testing, or hyper-care monitoring.
• Accessibility, performance, security-focused, or reliability testing.
• Experience with customer-critical, data-sensitive, financial, regulated, or operationally significant systems.
• Experience testing iOS and Android applications is a major plus, particularly with Appium, BrowserStack, emulators, simulators, and real devices.
• Relevant experience includes validating authentication, permissions, API integrations, synchronization, offline behavior, feature flags, push notifications, and backend data state.

A few things you9ll want to know:

What does ServiceTrade do?

ServiceTrade is a best-in-class field service management platform that helps commercial fire protection and mechanical service contractors build efficient and growing businesses. With more than a decade of innovation and 1500 customers, ServiceTrade streamlines operations from the field to the office, boosts technician productivity, and enhances the end-customer experience.

Ok, so why should I care about that?

Our customers do essential work - often behind the scenes - and our software helps them do it better. They9re smart, hardworking people, and we take pride in helping them grow their businesses, earn more revenue, employ more skilled workers, and deliver greater value to their own customers. When you work at ServiceTrade, your impact extends beyond our walls, supporting communities and markets you might never have thought about - and making work that truly matters every day.

What kind of working environment do you have?

We9re a growing business focused on building with intention and operating with purpose. You9ll have meaningful responsibility and the trust to do your best work from the start. We encourage calculated risks and bold experimentation, while providing opportunities to learn, grow, and turn today9s lessons into tomorrow9s breakthroughs-all in service of big ambitions and real customer impact.

Learn more about our culture and values on our About Us page.

What kind of benefits do you offer?

• Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions Dental and Vision through Unum
• Flexible Spending Account and Dependant Care Account
• Company-paid Life insurance, STD and LTD
• Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave
• Paid Time Off for Volunteering
• Employee Reimbursement Program to use for well-being, technology and/or professional development

Want to know more?

Go ahead and apply! Let9s get to know each other.

#LI-Remote
ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.

(AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA)