Job SummaryThe Purchasing Manager is a key operational leader within the Finance & Operations function at Reliable Residential Holdings (RRH). Reporting directly to the CFO, this role owns end-to-end procurement and inventory governance across both franchise segments; Precision Door Service (PDS) and Mr. Rooter Plumbing (MRR) across multiple markets. The Manager, Purchasing leads a team of 3-4 associates and is accountable for driving cost discipline, vendor performance, purchase order integrity, and inventory optimization across all operating locations. This is a high-visibility role with direct impact on gross margin, working capital, and field operational efficiency.
Key Responsibilities Procurement & Vendor Management- Own the company-wide purchasing function, including vendor sourcing, negotiation, contract management, and ongoing supplier performance reviews.
- Establish and enforce a purchase order (PO) discipline framework - no inventory receipt without a corresponding approved PO.
- Lead vendor rationalization efforts to consolidate the supplier base, improve pricing, and reduce single-source risk.
- Negotiate pricing, payment terms, and rebate programs with key suppliers across doors, plumbing parts, vehicles, and indirect spending categories.
- Build and maintain a preferred vendor list with tiered pricing structures aligned to volume commitments.
Inventory & Open-to-Buy - Design and implement min/max inventory frameworks for warehouse stock across all active markets, ensuring field readiness without excess carrying cost.
- Partner with Warehouse leadership to align physical inventory controls with purchasing triggers and reorder points.
- Drive cycle count discipline and reconcile inventory variances in coordination with Finance.
- Develop Open-to-Buy (OTB) models to manage inventory investment within approved budget parameters.
- Monitor slow-moving and obsolete (SLOB) inventory and lead disposition processes to recover value.
Team Leadership & Development- Directly manage, coach, and develop a team of 3-4 Purchasing Associates, setting clear performance expectations and accountability standards.
- Establish documented standard operating procedures (SOPs) for all core purchasing workflows.
- Foster a culture of accuracy, follow-through, and continuous improvement within the purchasing team.
- Effectively manage multiple concurrent priorities across vendors, markets, and internal stakeholders - balancing day-to-day purchasing execution with longer-term process-building initiatives.
- Conduct regular 1:1s, performance reviews, and development planning for all direct reports.
Systems, Reporting & Process Improvement- Serve as the primary business owner for purchasing-related modules within ServiceTitan and any integrated procurement tools.
- Build and maintain purchasing dashboards and KPI reporting (PO compliance rate, fill rates, vendor lead times, spend by category/market).
- Collaborate with Finance on price book discipline, ensuring field pricing reflects actual landed costs.
- Partner with the CFO and FP&A on CapEx procurement planning for fleet vehicles and equipment.
- Identify and implement process improvements to reduce procurement cycle times and administrative burden on field operations.
- Assess existing purchasing workflows, identify structural gaps, and rebuild processes from the ground up where needed, designing scalable, repeatable frameworks that support multi-market growth.
Requirements- 8+ years of progressive purchasing, procurement, or supply chain experience, preferably in a multi-location services, franchise, or field-based business.
- 2+ years of direct people management experience.
- Demonstrated expertise in vendor negotiation, contract management, and supplier performance management.
- Strong working knowledge of inventory management principles, including min/max systems, cycle counting, and OTB planning.
- Proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data modeling); experience building procurement or inventory tracking tools.
- Experience with field service management or ERP systems (ServiceTitan, Sage Intacct, or equivalent).
- Highly analytical with the ability to translate purchasing data into actionable operational insights.
