Salary: $7,293.87 - $9,777.73 Monthly
Location : Torrance, CA
Job Type: Permanent Full-time
Job Number:
Department: POLICE
Opening Date: 07/20/2026

DESCRIPTION
WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT

IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION.
Are you an experienced public safety communications professional ready to lead in a fast-paced emergency dispatch environment? The City of Torrance is seeking a dynamic and dedicated Public Safety Communications Supervisor to oversee the daily operations of its 24/7 Public Safety Communications Center.
The Department

The Torrance Police Departmentis the largest law enforcement agency in the South Bay and has proudly served the community of Torrance for more than 100 years. The Department is dedicated to preserving public safety and enhancing the quality of life for residents through professional, community-oriented policing and responsive public safety services. The Department employs sworn police officers and civilian professional staff who provide a full range of law enforcement services, including patrol operations, criminal investigations, traffic enforcement, emergency communications, jail operations, community outreach, crime prevention, and specialized response teams. The Department is organized into four major bureaus - Administrative, Patrol, Special Operations, and Support Services - which work collaboratively to address the evolving needs of the community.

Committed to the principles of integrity, professionalism, and service, the Torrance Police Department emphasizes strong community partnerships, transparency, and proactive problem-solving to ensure Torrance remains one of the safest and most desirable communities in Southern California. The Department continually invests in advanced technology, training, and innovative programs to provide the highest level of public safety services to residents, businesses, and visitors.

The Division
The Torrance Police Department Communications Center is a 24-hour emergency communications facility that serves as the primary point of contact for 911 and non-emergency calls for service. Staffed by highly trained Public Safety Dispatchers, the Communications Center receives and prioritizes calls, dispatches Police and Fire personnel, coordinates emergency response efforts, and maintains critical communication with field units to ensure the safety and well-being of the Torrance community.
The Position
The Public Safety Communications Supervisor oversees the daily operations of the City's 24-hour Public Safety Communications Center, ensuring the efficient delivery of Police, Fire, and emergency medical dispatch services. This position supervises Public Safety Dispatchers and 911 Operators; provides guidance on complex operational issues, coordinates staffing and schedules; and serves as a working supervisor by performing dispatch and call-taking duties as needed.

The incumbent is responsible for developing and administering training programs; ensuring compliance with certification requirements; and maintaining quality assurance standards for emergency communications operations. The position also researches and implements new technologies and dispatch systems; develops and updates policies and procedures; analyzes operational data to improve service delivery; and serves as a liaison with public safety departments and partner agencies.

Join our team and play a vital role in protecting the Torrance community by leading the professionals who answer the call when every second counts.
For more information about the duties of the position, click here.
QUALIFICATION GUIDELINES
Experience & Education
Any combination of education and experience that provides the required knowledge and abilities is qualifying. A typical way of obtaining the necessary knowledge, skills and abilities is:

Graduation from high school or GED and three (3) years' experience in emergency radio dispatching. One (1) year of supervisory or lead work experience is preferred. Experience with CAD is preferred.

License and/or Certificates

• Must possess and maintain a valid California Class C Driver's License.
• Must obtain and maintain a valid California Peace Officer Standards and Training (POST) Public Safety Dispatcher Certificate and Emergency Medical Dispatch certification within one (1) year of hire.

Ideal CandidateIn addition to the minimum requirements, the ideal candidate will have:

• A high degree of understanding public safety;
• Knowledge of supervisory principles and practices;
• Experience with automation, communication and record management systems, including knowledge of Federal regulations related to public safety communications and criminal history record-keeping;
• Knowledge of public safety communications principles and practices, including but not limited to modern equipment, techniques, and methods of radio communication;
• Exceptional oral, written, and interpersonal communication skills;
• Strong skills in team-building, coaching, mentoring staff members; and
• Ability to develop and maintain positive working relationships with management, coworkers, and the public.

HOW TO APPLY & EXAM PROCESS

Interested candidates must submit an online application and supplemental questionnaire at www.TorranceCA.Gov/Jobs.
First review of applications will be those received by Monday, August 10, 2026 at 11:59 p.m. Application submission will remain open until the position is filled. If a sufficient number of qualified applications are received by the first review date, there is a possibility that the recruitment may close at that time.
Only those candidates who best meet the City and Department's needs will be invited to participate in the examination process, which will consist of the following components:

Oral Interview: weighted 100% (Tentatively scheduled on Wednesday, August 19, 2026)
SPECIAL NOTES
Visit www.TorranceCA.Gov to find out information about our community.

Applicants with disabilities who require special testing arrangements must contact Human Resources prior to the examination date(s). If you have a disability for which you require an accommodation, please contact us at (310) 618-2915 prior to the test date.

Candidates must pass each component of the exam process, as well as a thorough background investigation to be considered for hire. The background investigation will include job and personal references, arrest records, credit history, use of controlled substances, medical evaluations, and a polygraph.

The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.

The City of Torrance offers a range of benefit programs for employees and their eligible dependents. Benefits may include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefits amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

To view the current benefits for Torrance Professional and Supervisory Association bargaining unit, visit:

For additional information about the City's benefits, visit:

RETIREMENT BENEFITS - The City contracts with the California Public Employees Retirement System (CalPERS) to provide retirement benefits. Retirement formula is based on appointment date and membership status with CalPERS.
01

The following supplemental questions will be used to evaluate your qualifications for the position for which you are applying. Resumes are encouraged but will NOT be used in lieu of the application or supplemental questions. Please read each question carefully and provide a thorough and complete response. Do NOT state "see resume" or "see application" to respond to any of the following questions. Failure to respond to all questions will be considered an incomplete application and may not be considered for further processing. Do you understand the foregoing?

• Yes
• No

02

What is your highest level of education completed?

• High School Diploma or GED
• Some College Coursework
• Associate's Degree
• Bachelor's Degree
• Master's Degree or above

03

Indicate your field of study.
04

Indicate your number of years of experience in emergency radio dispatching.

• None
• Less than one year
• More than one year, but less than two years
• More than two years, but less than three years
• More than three years

05

Indicate the number of years you have of management or supervisory experience.

• None
• Less than one year
• More than one year, but less than two years
• More than two years, but less than three years
• More than three years

06

Briefly describe your management or supervisory experience, including number and position of employees supervised. (If none, type N/A.)
07

Do you possess a Peace Officer Standards and Training (POST) Public Safety Dispatcher Certificate?

• Yes
• No

08

Do you possess a valid Emergency Medical Dispatch (EMD) certificate?

• Yes
• No

Required Question