UnitedHealth Group

PT RN Telehealth After Hours Triage: Kelsey-Seybold Clinic, Pearland TX

UnitedHealth Group • $60K — $108K *
Pearland, TX 77584In-Person
Healthcare
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Associate of Applied Science in Nursing required
  • Current RN license in Texas
  • 5+ years clinical experience in acute care for adults and/or pediatrics
  • Basic PC skills including Windows
  • Typing speed of 30 WPM

Responsibilities

  • Provide information about available healthcare resources
  • Record caller health history and assign risk tags
  • Maintain a professional attitude and customer focus
  • Facilitate communication with multiple healthcare parties
  • Document patient assessments and complaints accurately
  • Triage callers using appropriate guidelines
  • Create progress notes for all patient inquiries

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401k contribution
  • Remote work flexibility for Texas residents
Full Job Description
A registered nurse who is responsible for incoming calls from patients, physicians and healthcare organizations. Using the nursing process and software protocols, the nurse will assess the patient and based upon Triage guidelines, will offer appropriate options for care. The nurse will facilitate referrals to primary care providers, specialists, healthcare facilities, and community resources. The nurse will facilitate communication with providers and healthcare organizations as appropriate.

If you are located in TX, you will have the flexibility to work remotely* as you take on some tough challenges.

Schedule : Every Saturday 10 hour shift and 2 weekdays (5pm-10pm)

Primary Responsibilities:

  • Provide accurate and complete information about available resources
    • Records significant health history for caller
    • Assign relevant health risk tag(s) to caller
    • Demonstrates excellent communication skills
    • Maintains a customer-driven professional attitude
    • Close call by thanking caller and offer service for future inquiries for 90 percent of inbound calls
    • Functions as an interdependent and supportive team member, as well as a team leader, providing direction and established resources
    • Facilitated productivity, team building and high team moral in the clinic
  • Maintains a sense of pride and "ownership" for the program
    • Demonstrates knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response
    • Introduces self and service with each inbound call
    • Consistently communicates in a professional and courteous manner while maintaining a calm and purposeful demeanor
  • Accepts incoming calls from patients who request assistance with acute or chronic medical issues
    • Establishes and maintains a positive rapport with callers and/or family members as an advocate to assist them though the healthcare system
    • Complete registration information and/or confirm current patient data for all inbound calls
  • Consistently and accurately records patient complaints, symptoms and problems as well as nursing assessment following departmental documentation guide lines
    • Directly addresses and seeks to rectify complaints or concerns from all callers while
    • Documenting and forwarding them to management
  • Duties and responsibilities that are performed in the telephone consultation department require the ability to analyze information of a complex nature; the ability to organize and prioritize multiple conflicting complex tasks; and the ability to solve problems and make decisions quickly
    • The position involves two-way communication with patient's families, care givers, physicians, and operators-often when all parties are under pressure
    • Specific job requirements or physical location of some positions allocated to this classification may render it security-sensitive, thereby subject to provisions of section 51.215, Texas Education Code
    • Is organized, able to set priorities
    • Remains calm and purposeful, responds competently when giving direction to callers on emergent or chaotic situations
    • Refers inquiries to appropriate source
  • Assumes responsibility for remaining current on job-related knowledge and skills and ongoing education/in-service/credentialing/certification requirements in accordance with policy and procedures
    • To be familiar with all equipment and demonstrate the ability to utilize equipment and resources in a cost-effective and safe manner
  • Utilizes knowledge in referencing the appropriate triage guideline for 100 percent of callers
    • Facilitates appropriate disposition based on assessment information, triage parameters, and clinical judgment
  • Creates progress notes that document the assessment, information provided, and the disposition in the event that a pertinent database resource document does not exist
    • Documents all inquiries for medico legal/statistical purposes
  • Schedules call-back within 24 hours for 10 percent of all emergency referrals to determine compliance with recommendations
  • Performs related duties as required
    • Participates in committees and in meetings for improvements in telephone nursing


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Associates of Applied Science in Nursing
  • RN from an approved school of nursing with current license to practice professional nursing in the State of Texas
  • 5+ years progressive clinical RN experience in acute care setting for adult and/or pediatric patients
  • Basic PC skills including Windows Operating System
  • Typing skills of 30 WPM


Preferred Qualifications:

  • Bachelor of Science in Nursing
  • 3+ years RN experience in an Emergency Department
  • 1+ year of Triage nurse experience
  • Excellent communication skills


Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 - $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Healthcare
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ
UNH
* Ladders Estimates

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