Position Overview

We are seeking a highly organized and experienced Psychotherapy Operations Manager to oversee the day-to-day operations for an assigned caseload of psychotherapists within our Psychotherapy team, who are placed on-site at skilled nursing and assisted living facilities across our footprint. This role is ideal for a proven operations or business leader who understands the unique demands of a healthcare or clinical services environment. A clinical license is not required for this position-we're looking for someone who can run the business side of operations for their assigned psychotherapists while our licensed clinicians focus on resident care.

What You'll Do
• Oversee daily operations of the Psychotherapy team, including staffing coverage, interviewing/hiring, scheduling, and workflow efficiency across assigned facilities
• Manage and support field-based psychotherapists and administrative staff, providing leadership, training, and performance oversight
• Develop and implement operational policies and procedures to improve efficiency, compliance, and quality of care
• Manage vendor relationships and team resources
• Ensure compliance with healthcare regulations, documentation standards, and privacy requirements (e.g., HIPAA)
• Collaborate with clinical leadership and facility partners to align operations with care standards and program growth goals
• Handle billing, insurance, and revenue cycle oversight in coordination with finance/billing staff
• Serve as a liaison between the psychotherapy team and skilled nursing/assisted living facility staff
• Support onboarding and credentialing of new clinicians and staff from an operational standpoint
• Identify opportunities for process improvement and implement scalable systems as the team grows

Requirements

Required:
• Proven experience in a management or supervisory role, leading teams and overseeing operations
• Experience in a nursing home, assisted living, or other healthcare setting
• Strong organizational, leadership, and problem-solving skills
• Excellent communication skills, both written and verbal
• Ability to manage multiple priorities in a fast-paced environment
• Discretion and professionalism when handling sensitive information

Preferred (not required):
• Familiarity with mental health, psychotherapy, or behavioral health practice operations
• Knowledge of healthcare compliance standards (HIPAA, insurance billing, etc.)
• Located in or near Chicago, IL-this is a hybrid role combining in-person and remote work, and local candidates are preferred to accommodate on-site days

Not Required:
• A clinical license (LCSW, LPC, LMFT, psychologist, etc.) is not required for this role, as it is an operations/management position, not a clinical one

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources