Job Title: Clinical Manager, Permanent Supportive Housing

FLSA Status: Full-Time, Exempt

Reports To: Director of Permanent Supportive Housing

Direct Reports: Case Manager Supervisors, Program Assistant

Date Issued: 12/19/2022

Date Revised: 7/1/2026

Location: Washington, DC

Position Summary

The PSH Clinical Manager is a key leadership role responsible for ensuring high-quality, clinically informed services across Housing Up's PSH portfolio. This position oversees Case Manager Supervisors, provides clinical case consultations, supports staff in delivering trauma-informed, strengths-based services, and ensures program compliance with funder requirements, best practices, and organizational expectations.

The Clinical Manager plays a critical role in maintaining service fidelity, driving performance outcomes, and fostering a supportive, accountable, and mission-aligned team culture. The Clinical Manager also assists the Director of Permanent Supportive Housing with administrative tasks related to program management.

Essential Functions

• Plan and facilitate a monthly clinical case conference meeting for the PSH team, providing guidance on complex case dynamics, crisis intervention, and staff decision-making.
• Supervise and support Case Manager Supervisors, including regular 1:1s, performance reviews, and professional development planning.
• Model trauma-informed leadership practices that emphasize empathy, boundaries, accountability, and problem-solving.
• Deliver ongoing clinical case consultations to PSH teams to ensure services are aligned with evidence-based practices.
• Train staff to write individual service plans; support the development and implementation of service plans that incorporate motivational interviewing, harm-reduction, housing first principles, and person-centered approaches.
• Oversee the housing navigation process, collaborating with the case managers and housing team to ensure timeliness and proper prioritization.
• Review high-risk cases, participate in case conferences, and assist staff in safety planning and stabilization strategies.
• Maintain a consistent presence in the field to observe service delivery and support staff on-site as needed.
• Ensure program adherence to HUD CoC requirements, DC program expectations, and organizational policies. Assist the director with related reporting.
• Monitor service delivery for documentation accuracy, quality of case notes, timely assessments, and overall clinical integrity.
• Use data and program performance metrics to identify trends, gaps, and training needs.
• Collaborate with Director and other Clinical Manager to update workflows, service models, and quality assurance practices; train staff.
• Collaborate with other Clinical Manager on systems; provide weekly supervision to LGSW (if applicable).
• Participate in interagency meetings, case staffing, critical incident reviews, and community coordination efforts.
• Represent Housing Up in collaborations with clinicians, service providers, funders, and DC agencies.
• Train team members to write biopsychosocial assessments. Review and approve the clinical documentation for case managers.
• Maintain appropriate confidentiality of client information and records.
• Oversee interns where applicable.
• Complete all other duties as assigned.

Educational & Work Experience Requirements

• Master's in social work or related clinical field.
• Licensed in the District of Columbia as a LICSW.
• Minimum of two years of management experience providing supervision, counseling or case management services to individuals/families experiencing homelessness or other related populations.
• Strong knowledge of trauma-informed care, harm-reduction, Housing First, and family-centered practice.
• Experience working with families and individuals with complex behavioral health, medical, and social needs.
• Excellent communication, coaching, and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment and maintain a balance of empathy and accountability.

Preferred Qualifications

• Familiarity with the Strengths-Based and Housing First approaches to case management.
• Experience working with aging/senior populations.
• Knowledge of Washington, DC's housing resources and social service systems.
• Strong and timely documentation and reporting skills.
• Strong planning and organizational skills.
• Valid driver's license and have a vehicle, as well as proof of auto insurance is strongly preferred.
• Bilingual ability preferred; Spanish, Amharic, or other languages commonly spoken in the community are a plus.
• Candidates with lived experience are encouraged to apply.

Work Environment/Physical Effort

• Hybrid work environment.
• Employees will require flexibility to work night and/or weekends when necessary and with advanced notice.
• Requires ability to walk, stand and climb stairs.
• Ability to sit for prolonged periods.

Salary and Benefits

Salary: $105,000 - $115,000, commensurate with experience.

Housing Up offers a competitive benefits package including health insurance, retirement plan with company match, paid vacation and sick leave, commuter benefits, summer Fridays, winter break, and a work environment aimed at a healthy work-life balance.