About the Role

What You'll Do

• Research, coordinate and oversee development and implementation of special projects, studies and reports to satisfy information demands of management or various accreditation and regulatory requirements.

• Ensure network compliance and consistency by identifying and correcting deficiencies relating to network compliance and/or network consistency.

• Support and implement accreditation, regulatory and compliance activities, i.e. NCQA, URAC, CMS, physician contracts, site visit activities, etc.

• Develop, implement and drive Action Plans to improve CAHPS and HEDIS scores.

• Develop, implement and monitor policies, procedures, workflows and process improvements related to the department.

• Interface with Market Business Units on new product implementations and projects; i.e., Product Rationalization and Health Care Reform.

• Develop, coordinate and disseminate physician communications.

• Develop and coordinate education documents for internal and external audiences.

• Represents department at workgroup meetings and facilitates cross-functional teams to implement various network initiatives.

• Facilitates cross-functional teams to implement various network initiatives.

• Create and develop materials for seminars; this includes interacting with leadership of other divisions and contracting and negotiating with outside organizations and vendors.

• Develop and drive Action Plans to improve Office Manager satisfaction scores.

• Develop responses to RFIs and RFPs regarding Horizon's physician network, contracting standards and processes and ensure timely and accurate responses to the Proposal Department.

What You Bring

Education/Experience:

• Require a Bachelor's degree from an accredited college or university with a major in business healthcare administration, finance, marketing or communications or comparable business experience.

• Requires 3-5 years experience in provider relations.

• Prior sales or marketing experience preferred.

• Additional licensing, certifications, registrations:

Knowledge:

• Require solid understanding of managed care principles, including capitation and PPOs.

• Require knowledge of healthcare industry

• Prefer knowledge of provider contracting

• Prefer knowledge of State and Federal healthcare regulations

• Prefer knowledge of major competitors

Skills and Abilities:

• Requires excellent written and verbal communication skills and excellent presentation skills.

• Requires the ability to work independently, set priorities and manage time effectively.

• Requires extensive PC skills, preferably with Microsoft Access, Lotus Notes, Microsoft Word and Excel or comparable software.

• Requires analytical skills necessary to evaluate trends, make recommendations and explain data.

• Requires problem-solving skills necessary to identify and resolve member or provider complaints or concerns.

• Prefers negotiation skills.

Travel (If Applicable):

• Yes

Salary Range:

​This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity.  This range has been created in good faith based on information known to Horizon at the time of posting.  Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:

• Comprehensive health benefits (Medical/Dental/Vision)

• Retirement Plans

• Generous PTO

• Incentive Plans

• Wellness Programs

• Paid Volunteer Time Off

• Tuition Reimbursement