Protective Services SupervisorLocation: Fremont, CA
Pay: $118,863 annually
BCI seeks a dedicated and passionate Protective Services Supervisor to serve as an integral part of the security and care delivery team for a leading healthcare provider.
About the Role: The Protective Services Supervisor manages the day-to-day operations of the HPO program for an assigned market, service area, or medical center including operational effectiveness, problem resolution, staffing, scheduling, supervision, and training. Responsible to ensure delivery of high- performance, professional, and technical security functions to protect patients, staff, physicians, visitors, property, and facilities from crime, disruptive activity, and workplace violence. Provides leadership, direction, and support to assigned HPO personnel and resources. When appropriate, the PSPM will perform the role of a Healthcare Protection Officer (HPO) including response to security incidents and workplace violence.
Essential Functions- Present training materials and information using a variety of instructional techniques, such as role-playing, simulations, team exercises, lectures, computer-based or through other creative avenues
- Provide an atmosphere in which all Client staff, members and visitors know that the Client responds to and cares about their needs; provide a courteous, respectful and pleasant interaction with each client staff, member and/or visitor; presents a good image of BCI, the Client and its Security Department. Maintain and display good public relations skills when interacting with staff, members and visitors.
- Organize and develop training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials
- Evaluate training materials, modes of training delivery, and training content, and amend and revise programs as necessary, to adapt to the changes that occur in the work environment, identify gaps, or new regulations
- Research and remain current in all Federal and state-wide mandatory training requirements to meet company compliance efforts
- Read and interpret documents such as police reports, local and state law, instructions and procedure manuals
- Design, plan, organize training programs, policies and training schedules for employees on common and specialized security subjects in accordance with all legal, contractual and company mandated requirements
- Learn Healthcare facility-specific procedures and policies
- Adhere to all company policies and procedures and remain in compliance with local, state and federal regulations
- Maintain training records and prepare statistical reports to evaluate performance of training activities and instructors
- Communicate with and support management in achieving training and development objectives and goals for training
- Other duties as assigned
Minimum Qualifications- HSD or GED
- 5+ years experience in security, military, or law enforcement related experience
- Combined with 3+ years as healthcare security lead
- Security management, organizational leadership, or similar field
- California issued Security Guard Card
- Management of multiple security officers
- Strong de-escalation skills
- Excellent verbal and written communication skills
- Ability to pass Physical Agility Test upon employment
- Ability to pass Physical Agility Test on an annual basis as a condition of continued employment
Preferred Qualifications
- Law enforcement or military police management
- Healthcare security supervisor experience
- Exposed Firearms Permit/Armed Security License
