Responsibilities

As a Property Manager at Hines, your role involves ensuring seamless day-to-day operations of the property with a primary focus on enhancing the client experience. The ideal candidate will possess organizational skills, meticulous attention to detail, and a genuine enthusiasm for providing outstanding hospitality. At Hines, delivering an exceptional experience entails blending a hospitality-centric culture with real estate expertise to create environments where people feel valued, connected, and inspired. Responsibilities include, but are not limited to:

Hospitality / Leadership:

• In accordance with the firms leadership principles  train, mentor, and continuously develop all property personnel in providing a best-in-class hospitality experience.
• Apply hospitality hiring practices to identify and hire individuals with a people-centric approach.
• Lead a cross-functional team, including third-party service providers, in the delivery of Hines Hospitality Standards.
• Coordinate unique event programming with a focus on creating and maintaining a community atmosphere.
• Ensure property engagement and service offerings are aligned with Hines service level standards.

Operations:

• Manage all fiscal activities of the property and maintain full profit and loss (P&L) responsibility.
• Negotiate contracts and supervise all contractor services related to the physical operation of the property.
• Develop, implement, and maintain a marketing and leasing strategy for both current and prospective tenants (clients) while collaborating with asset managers or owners to meet performance objectives.
• Display in depth knowledge of building mechanical systems and collaborate with Chief Engineer on stationary engineering initiatives.
• Ensure the property is well-maintained and aesthetically pleasing.
• Ensure compliance with all government, industry, regional and company required programs, objectives, and policies.

• Provide support to development groups including owner relations, quality control during construction, program development, building start-up, etc.

• Represent Hines in selected business, community, and industry organizations and groups.

• Direct all emergency procedures including but not limited to:

  • Establishing and executing emergency plans and practice drills

  • Monitoring emergency equipment

  • Leading and/or assisting with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent

  • Acting as fire/life safety director while assisting emergency authorities and response teams

Minimum Requirements include:

• Bachelors degree from an accredited institution required (preferably with a focus on business administration, hospitality, real estate, or in a related field).

• 2+ years of management experience in a multi-tenant Class A or trophy-level commercial asset.
• Financial experience including P&L responsibility, budgetary oversight, cost analysis, and management of service contracts and arrears.
• Proficiency in Microsoft Office software.
• Successful completion of the Hines Property ManagementTraining Program or equivalent real estate knowledge.
• Passion for working with people and leading with a hospitality mindset.
• High degree of emotional intelligence with proven ability to think creatively in all job responsibilities.
• Experience leading a multi-layered team.
• Solution-oriented with strong organizational, analytical and project management skills.
• Maintain composure and professionalism at all times.
• Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style.
• Eager to be a part of a fast-paced and dynamicwork environment.
• Take initiative and is a proactive leader always focused on continuous improvement.
• Working indoors approximately 95% and outdoors 5% of the time.
• Use olfactory, auditory, and visual senses to inspect building(s) and detect emergency alarms.
• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessingrestrictive openings.
• Ability to liftup to 25lbs.
• Though occurrence are rare, be accessible 24 hours a day in case of emergency and perform on-site operations managementduring natural disasters.
• Transfer properties and work overtime as business needs deem appropriate.
• Compensation: $77,000 - $180,000 + Bonus