THE OPPORTUNITY:The Property & Casualty Claims Advocate facilitates a smooth interaction between the client and the carrier regarding property & casualty issues including claim reviews and ongoing claim issues. Monitors ongoing property & casualty activity and alerts HUB Producer team to any potential claim or potential loss control issues.
DUTIES & RESPONSIBILITIES- Prepares and present claim reviews to clients on a periodic basis.
- Assist in Third Party Administrator (TPA) and insurance carrier selections.
- Ensures client questions / concerns are addressed by claims department or Third Party Administrator.
- Interacts with clients by telephone and in person, on a periodic basis to deliver and gather information.
- Negotiates plans of actions and reserve reductions with insurers.
- Assists producers in conducting claim with clients and carriers.
- Analyzes loss history to identify risk reduction strategies for producers.
- Implements correction of errors of the carrier.
- Keeps abreast of and apply a working knowledge of policy coverage in its application to property & casualty claims.
- Maintains accurate and organized claim files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data.
- Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes; Attends industry related continuing education training and courses.
- Responsible for accessing and utilization of all claims related carrier on- line systems.
- Performs other duties and projects as assigned.
QUALIFICATIONS- High School Diploma / GED
- 2-3 years property & casualty claims adjustment experience (brokerage preferred) or equivalent combination of education & experience
- Property & Casualty License required or willingness to obtain within 3 months
KNOWLEDGE / SKILLS / ABILITIES- Confidence and demeanor to effectively interact with all levels within the organization.
- Computer skills including Microsoft Office Suite, Outlook and agency management systems.
- Problem Solving: Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
- Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy.
- Ability to effectively and professionally communicate orally and in writing with internal and external customers.
- Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients' needs.
- Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.
- Ability to effectively work with a team and coach others in developing their skills and abilities.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Desire to learn and grow within the insurance industry.
Working Conditions and Physical Demands- This position primarily involves remaining in a stationary position for the majority of the workday.
- The person in this position frequently communicates with colleagues and clients both in person and on the telephone; Must be able to communicate and exchange accurate information.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
The expected salary range for this position is $68,000 - 100,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.
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Department Account Management & Service
Required Experience:
Required Travel: No Travel Required
Required Education: Diploma
