Duties may generally be described as providing complete project & technical support for all Radiation Monitoring System (RMS) projects/products.
Typical applications involve: On-site and off-site customer technical support; Support in generating technical offers, generating test procedures & test reports; conducting acceptance testing; qualification testing; CGI dedication; training (on site & off site); system configuration and installation supervision.
Specific job duties include the following, plus others which may be assigned:
- Project and Systems engineering (Daily to Weekly)
- Review technical system requirements.
- Perform requirements engineering with customer.
- Specify system based on customer and other stakeholder requirements.
- Provide input and review mechanical and electrical design.
- Review mechanical drawings and electrical wiring diagrams as well as associated bill of materials to comply with system requirements.
- Create manufacturing and customer documents such as Monitor Configuration Documents, Inspection and test procedures, System User's Manuals.
- Generating failure mode and effect analyses.
- Perform post-production testing.
- Prepare and perform Factory Acceptance Tests with customers.
- Technical support (monthly)
- Providing on-site installation supervision/assistance to customers.
- Prepare and perform training classes on-site and off-site.
- Providing on-line response for customer support as needed.
- Perform root cause analysis to be repaired customer devices & provide repair instructions to technicians.
- Following up with customers to assure maximum customer satisfaction.
- Demonstrating equipment to customers.
- Technical support (occasional)
- Evaluating the operation/performance of RMS equipment.
- Writing/revising Commercial Grade Item Dedication (CGID) procedures; performing CGI dedication.
- Reviewing RMS related technical/marketing materials.
- Provide feedback concerning products (Mirion and competitors) and customer feedback.
- General & administrative duties:
- Keeping an uncluttered, clean, and organized work area.
- Completing required training and performance goals successfully.
- Attending educational seminars, conferences, and workshops, as approved by supervisor.
- Acquiring in-depth knowledge of Mirion's product portfolio.
- Other duties as assigned.
Specific Requirements: The project & technical support engineer shall meet the following minimum qualifications:
- Bachelor degree in nuclear, electrical, mechanical, systems or a related field of instrument engineering.
- 3-5 years of relevant work experience.
- Strong knowledge of electrical & mechanical systems, with experience reviewing electrical & mechanical drawings and BOMs; experience performing testing and troubleshooting of electromechanical systems & components.
- Ability to work with low level radioactive material, in accordance with Mirion's radiation materials license requirements. Practical working experience in a nuclear facility is desirable.
- Strong computer and digital electronics skills. Proficient with MS Word, Excel, PowerPoint, Adobe, etc.
- Good English communications skills; ability & willingness to interface with customers in person, over email and through phone support.
- Strong interpersonal skills.
- Must meet the NRC criteria for escorted access into nuclear power plants in the USA.
- Willing to travel to customer sites (~20% travel time).
