Role Overview

This role supports the execution of regional business strategies and operational priorities by developing dashboards, scorecards, and operational reports that strengthen visibility and decision-making. You will analyze financial, labor, operational, and customer-experience data to identify trends and opportunities, while leading special projects and coordinating cross-functional initiatives. The position prepares executive presentations, business reviews, and client-facing materials, and ensures compliance with Sodexo policies, food safety standards, and regulatory requirements. You will support account startups, mobilizations, and transitions, partnering closely with Finance, HR, IT, Culinary, and Marketing teams. The role also tracks KPIs, recommends continuous improvement actions, and contributes to employee engagement, leadership development, and organizational communications.

At Sodexo, operational excellence is built through partnership, clarity, and disciplined execution. The Operations Support Manager serves as a strategic business partner to the Regional Vice President (RVP) and Vice President of Operations (VPO) team, providing operational leadership, analytics, project management, and administrative support across a large, fast-moving account portfolio. This role strengthens client satisfaction, financial performance, and the successful execution of regional priorities and strategic initiatives.

What You'll Do

• Drive regional priorities - Execute business strategies and operational plans across a large, fast-moving portfolio.
• Build performance visibility - Develop dashboards, scorecards, and reporting tools that strengthen decision-making.
• Analyze key metrics - Interpret financial, labor, operational, and customer-experience data to identify trends and opportunities.
• Lead cross-functional projects - Coordinate special initiatives, ensuring milestones, deliverables, and timelines are met.
• Create executive materials - Prepare presentations, business reviews, and client-facing documents that support leadership communication.
• Ensure compliance

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Operational expertise - 5+ years of experience in operations, hospitality, food service, or business management.
• Analytical strength - Ability to interpret data, identify trends, and support informed decision-making.
• Project leadership - Proven experience managing projects, timelines, and cross-functional deliverables.
• Technical proficiency - Advanced skills in Microsoft Excel, PowerPoint, and Google Suite.
• Multi-site capability - Experience supporting or managing operations across multiple locations.
• Strong communication - Ability to partner with Finance, HR, IT, Culinary, and Marketing teams while supporting engagement and leadership development.

Qualifications & Requirements

Minimum Education Requirement - Bachelor's Degree or equivalent experience
Minimum Management Experience - 5 years
Minimum Functional Experience - 3 years