The Project Operations Manager is responsible for leading the operational execution layer between Sales, Project Coordinators, Purchasing, and Operations for builder and large project business.
This role combines:
- Construction project coordination leadership
- Team management and development
- Sales operational discipline
- Cross-functional escalation management
The primary objective is to ensure projects move from quotes through execution in a structured, scalable, and operationally sound manner while improving accountability, communication quality, and project readiness across departments. This leader is accountable for turning builder scheduled into on-time appliance deliveries at scale.
Project Coordination Team Leadership Lead and Develop Project Coordinators
- Manage daily workflow and workload balancing across coordinators
- Establish standardized project management expectations and operating procedures
- Construction project sequencing
- Organizational discipline
- Conduct recurring 1:1s and performance reviews
- Build scalable training and onboarding programs
- Enforce data accuracy among team and process enforcement for business system
Operational Oversight - Ensure projects are progressing according to milestones and schedules
- Monitor project readiness before order release and execution
- Audit project files for completeness and accuracy
- Improve visibility into project status and risks
- Oversight of coordination between project coordinators and delivery/install
- Minimize redelivery, storage and expedite cost
Schedule Coordination - Ensure builder schedules are updated and communicated proactively
- Drive release discipline from blanket orders to firm sales orders
- Coordinate with purchasing and inventory teams to align material availability with schedules
Risk Management - Identify project execution risks early
- Escalate schedule conflicts, missing information, or operational blockers
- Lead recovery actions for delayed or incomplete projects
- Change management and enforcement of cutoffs/approvals
Process Ownership - Develop and maintain SOPs for:
KPI & Reporting Ownership Develop and monitor operational KPIs such as: - Coordinator workload capacity
- Builder communication responsiveness
Experience - 5-10+ years of construction project management, operations, or project coordination leadership experience
- PMP Certification and/or 4 year degree recommended
- Experience managing complex customer projects with multiple stakeholders
- Experience leading or mentoring project coordinators or administrative project teams
- Experience working with builders, contractors, construction schedules, or field operations strongly preferred
- Experience in operational process management or sales operations preferred
Technical & Operational Skills - Strong project organization and scheduling capabilities
- Ability to manage multiple concurrent projects and priorities
- Strong operational problem-solving skills
- Experience creating and improving SOPs and workflows
- Strong Excel and reporting capabilities
- Power BI or operational dashboard exposure preferred
Leadership Skills - Strong accountability and follow-through mindset
- Ability to professionally challenge Sales teams when operational requirements are not met
- Strong communication and conflict management skills
- Able to coach both process and organizational discipline
- Comfortable operating between strategic leadership and tactical execution
Compensation & Benefits- Competitive salary and performance bonus
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
Work EnvironmentThis position operates in a professional office environment and routinely uses standard office equipment such as computers, phones, printers, and other business technologies. The role may require extended periods of sitting, working at a computer, and attending meetings either in person or virtually.
