PROJECT MANAGER TSSS

City of Toronto • $105K — $160K *

Toronto, ON M3C 0E3In-Person

Education, Government & Non-Profit

5 - 7 years of experience

Today

Be an Early Applicant

By clicking Apply, I agree with Ladders' Terms of Use and Privacy Policy

Job Overview by Ladders

Qualifications

Post-secondary education in social sciences or public administration, or equivalent experience.
Significant experience in large-scale project management in human/social services sectors.
Experience in writing complex reports and developing communications for senior leadership.
Proven ability to build effective partnerships with diverse community stakeholders.
Hands-on experience managing and leading a team to meet organizational goals.
Demonstrated ability to lead change management initiatives for better program delivery.
Familiarity with housing, homelessness, addiction, and mental health issues.

Responsibilities

Develop detailed project plans and monitor progress to ensure timely completion.
Conduct research that aligns with field developments and legislative updates.
Analyze stakeholder requirements to identify opportunities for operational improvements.
Establish and communicate change plans across the division and stakeholders.
Identify program gaps and recommend strategic alignment solutions.
Improve technical tools to meet business objectives and support effective adoption.
Prepare comprehensive project reports and status updates for senior leadership.

Benefits

Full-time, 35-hour workweek, Monday to Friday schedule.
Position within a dynamic team focusing on impactful social initiatives.
Opportunities for personal and professional development in project management.
Engagement with diverse community groups and stakeholders.
Temporary role with potential for future opportunities based on organizational needs.

Full Job Description

Job ID: 66990
Job Category: Project Management
Division & Section: Toronto Shelter & Support Services, Service Planning & Integrity
Work Location: Metro Hall, 55 John Street, Toronto
Job Type & Duration: Full-time, Temporary Vacancy (12 months)
Salary: $105,241.00 - $160,649.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 22-Sep-2026 to 06-Oct-2026

Reporting to the Manager, Strategic Programs in the Toronto Shelter and Support Services Division, the Project Manager supports the collaboration, coordination and enhancement of systems planning and design to make a positive impact on the City of Toronto's housing and homelessness initiatives using an actively anti-racist, trauma-informed, harm reduction, and housing first approach. The successful incumbent will support the Division and City in advancing strategies to improve housing outcomes for Toronto residents in need, including Indigenous people, equity-deserving groups, renters, and people experiencing or at risk of homelessness.

This position plays a key role on the Coordinated Access to Housing and Supports ("Coordinated Access") team, which is a systems-level approach that provides a consistent way to assess, prioritize and connect people experiencing homelessness to City-funded housing and supports.

Major Responsibilities:

Develops and implements detailed project plans and monitors projects to ensure completion in accordance with approved plans.
Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
Identifies stakeholder requirements and analyzes business processes for opportunities to optimize operational efficiencies, effectiveness and service delivery to clients
Establishes change plans to support new program and system changes, and ensures the changes are broadly communicated across the Division and among stakeholders.
Identifies and recommends approaches for addressing program/activity gaps and issues, ensuring alignment with other City and divisional priorities and objectives.
Leads efforts to improve the Division's use of technical tools to meet business objectives, including requirements gathering, project planning, collaborating on tool design, liaising with IT teams and/or vendors, enabling implementation, and supporting change management efforts to ensure effective adoption.
Monitors work output, reviews project deliverables and ensures project staff and divisional stakeholders complete assigned deliverables on time, on schedule and on budget and at quality standards.
Reviews, evaluates and recommends detailed project plans and project deliverables to Director/Manager including the overall scheduling of projects and reports on the status of all subprojects and ensures City obligations are met and are in compliance.
Prepares project reports, staff reports, briefing notes, and other status update documents for senior leadership.
Consults and collaborates with key stakeholders including various community groups, as well as City and shelter staff, housing providers and other sector partners to establish service standards and clear expectations related to service delivery.
Cultivates and maintains strong working relationships with key stakeholders, colleagues and senior leadership.
Makes recommendations and prepares communication material to support program management including program guides, forms, and general communication to support program outcomes.
Anticipates, analyzes and identifies organizational and program delivery impacts of emerging issues and activities; recommends innovative divisional solutions using sound professional judgment, conflict resolution and negotiation skills to successfully manage sensitive and controversial matters.
Develops, implements and manages data collection and planning tools, guidelines and policies; monitors quality assurance/integrity processes; and supports capacity-building of shelter staff to meet data collection requirements.
Manages contentious issues regarding projects, ensuring follow up documentation , corrective action and implementation of preventative strategies.
Negotiates and implements innovative solutions to complex project challenges involving multiple stakeholders to achieve assigned objectives.
Responds to emergency and priority situations by anticipating problems, making decisions and deploying appropriate financial and human resources.
Develops, coordinates and approves effective communication activities for all levels of staff in the division to ensure the strategic plan is widely understood and paramount in all strategic and day-to-day decision-making.
Communicates any potential situations of political and/or media attention; makes recommendation on course of action and ensures the Director/Manager is apprised of issues impacting the service delivery of the project and any potential impact on divisional operations.
Motivates and provides educational updates to external stakeholders, supporting high standards of work quality and performance.
Leads working/advisory groups in project planning and program development processes by identifying, formulating and recommending new program features, and preparing and supporting the delivery of detailed implementation plans.
Develops contract documents and manages procurements for consultant and contractor assignments.
Supervises, motivates and collaborates with project team members, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encouraging innovation in others.

Key Qualifications

Post-secondary education in a relevant discipline (e.g. social sciences, public administration, etc.) or an equivalent combination of education and relevant experience.
Considerable experience in large-scale project management within the human or social services sectors, (e.g. administration, operations, service planning, service delivery, policy or program development, community development, etc.).
Considerable experience writing complex reports and developing a range of communication materials (e.g. briefing notes, staff reports, etc.) for senior leadership.
Considerable experience establishing and maintaining effective partnerships and working relationships with stakeholders in diverse community programs or initiatives.
Considerable experience managing, leading and motivating a team of professionals, while supporting organizational objectives.
Ability to lead change management initiatives with the goal of creating a progressive organizational culture that supports effective program delivery.
Strong verbal and written communication skills, with ability to communicate with stakeholders at all levels of the organization, and different levels of government.
Highly developed strategic, organizational, analytical and conceptual thinking skills with the capacity to understand complex operating and policy issues, performance measures, as well as the ability to respond to emerging issues.
Political acumen, judgment and insight, including the ability to negotiate and achieve consensus among parties having different objectives.
Understanding of the impacts of addiction, mental health, homelessness and poverty, including an ability to work effectively with individuals living with multiple barriers to stable housing.
Knowledge of relevant issues and trends as related to housing and homelessness.
Must be familiar with government legislation in the area of Occupational Health and Safety.

About City of Toronto

City of Toronto provides its users with information on the lifestyles, business, and locations of Toronto. Lifestyle information consists of health, energy, services, children’s services, arts, culture, festivals, events, housing, and transportation. Business-related information consists of investments, startups, reports, event planning, and city-based partnerships. Furthermore, it provides its users with history, facts, images, events, and attractions of Toronto. City of Toronto is based in Ontario.

City of Toronto Careers

There has never been a better time to explore the diverse job opportunities at the City of Toronto—the hub of professional growth and innovation in the region.

Work You’ll Experience

Join the City of Toronto’s dynamic team to assist in transforming the city through public service and innovative leadership. The City of Toronto offers a unique position in the marketplace, combining public administration with cutting-edge initiatives that enhance the lives of its residents. Engage with a team of skilled professionals dedicated to fostering a culture of diversity, equity, and inclusion. The City of Toronto is not just a place of employment; it is a place where careers flourish and where the professional environment encourages continuous personal and professional development.

City of Toronto Jobs and Employment

The City of Toronto is building a market-leading workforce that supports the city’s vision through strategic leadership and proactive management. This team helps to master the challenges of urban growth and community service.

Innovative Work

At the City of Toronto, innovation isn’t just a buzzword—it's a practical approach to solving real-world issues that affect millions of people. With projects that range from improving municipal services to enhancing urban sustainability, employees at the City of Toronto push the boundaries of what is possible in public service.

Professional Growth and Development

The City of Toronto is committed to nurturing the careers of its employees with unmatched training, development programs, and leadership opportunities. Whether through professional development workshops, leadership training, or diversity training, the City ensures that every team member has the tools to succeed.

Explore Career Opportunities

From internships to full-time positions, the City of Toronto offers a range of job opportunities that cater to various skills and career aspirations. Positions in healthcare, engineering, finance, urban planning, and more are available, providing a broad spectrum of career paths for job seekers.

The City of Toronto Employment Culture

The City’s employment culture is centered on creating a supportive and inclusive workplace. This culture is evident in its commitment to diversity and innovation, where each team member’s contributions are valued and celebrated.

Stay Connected with City of Toronto Careers

Join the Team

Search open positions that match your skills and interests. The City of Toronto looks for passionate, curious, creative, and solution-driven team players. Explore the various benefits, from health insurance to retirement plans, that make the City of Toronto a premier employer.

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights—all from the professionals who are part of the City of Toronto team.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at the City of Toronto.

SEARCH CITY OF TORONTO JOBS

READ CAREERS BLOG

Learn more about City of Toronto

Size

10,001 employees

Industry