QUALIFICATIONSKey Requirements:
- Vendor-side fixed-price project delivery experience
- 2-3 end-to-end ServiceNow ITSM implementations required
- Experience with ITSM plus modules such as CMDB, ITAM, and ITOM
- Strong PM governance, budgeting, and stakeholder management background
- Personality and communication fit are critical for this role
Required Qualifications• 14-20 years of overall IT experience with at least 8 years leading enterprise projects as a Project Manager.
• Proven experience managing fixed-price projects from the vendor/consulting side.
• Successfully delivered 2-3 end-to-end ServiceNow ITSM implementations.
• Experience leading implementations involving:
o ITSM
o CMDB
o ITAM
o ITOM
o Custom ServiceNow workflows
• Strong IT Services & Consulting background.
• Deep understanding of Waterfall and Hybrid delivery methodologies.
• Strong stakeholder management, communication, and governance experience.
• PMP, ITIL, or ServiceNow certifications preferred.
• Bachelor's degree required.
Preferred Qualifications• Public sector or government project experience
• Experience managing geographically distributed teams
• Strong change management and organizational transformation experience
Interview Process1. Virtual interview with Lead PM
2. Virtual or onsite interview with Delivery Manager
3. Final onsite interview with Hiring Manager
