What you'll need to succeed as a Project Manager, Operations at XPOMinimum qualifications:
- Bachelor's degree in an analytical, operations management or business fields or equivalent related work or military experience
- 1 year of experience in operations or sales, preferably in logistics or manufacturing
- Project management experience
- Excellent communication and leadership skills
- Experience with Microsoft Office (Word, Excel and PowerPoint)
Preferred qualifications:
- Master's degree
- Lean or Six Sigma Certification and/or PMP
- Experience in a customer-facing role
- Microsoft Project experience
- Salesforce experience
- The self-motivation to work well with minimal supervision or in a team environment
About the Project Manager, Operations jobPay, benefits and more:
- Competitive compensation package
- Full health insurance benefits are available on day one
- Life and disability insurance
- Earn up to 15 days of PTO over your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
- Opportunity to participate in a company incentive plan
What you'll do on a typical day:
- Create and manage cohesive project programs and plans with identifiable critical paths, task dependencies, risk/issue mitigation processes and major milestones
- Work with business process owners to identify and scope areas of opportunity across customer experience, premium services, sales enablement and operational improvement initiatives
- Support projects tied to XPO sales initiatives, including process improvements, system enhancements, sales workflow optimization and cross-functional execution with Sales, Pricing, Operations, and Technology teams
- Help develop new service offerings by coordinating project plans, tracking deliverables and ensuring teams are aligned on customer requirements, service expectations and business outcomes
- Partner with Customer Experience and Customer Onboarding teams to support new customer service implementations, workflow opportunities and projects that improve speed, accuracy and customer experience
- Use KPI's and operational reporting to monitor project status and performance and make data-driven decisions
- Address roadblocks, bottlenecks and challenges as they arise through problem solving, proactive communication and strategic adjustments
- Provide leadership for project execution for both internal departments and external clients; offer direction and guidance to the project team and communicate project requirements to internal and external stakeholders
- Build strong relationships and collaborations with senior leadership to support company goals
- Develop presentations that illustrate solution components and value propositions
- Support other project managers and project team members as needed
