Job Type

Full-time

Opened: 5/27/2026 Closed: When filled

SUMMARY

The Sales Support Organization (SSO) Project Manager is responsible for successful delivery of projects, ensuring all activities align with the organization's standards for safety, quality, productivity, and customer satisfaction. Reporting to the General Manager, the Project Manager coordinates cross-functional teams, ensuring effective communication, resource allocation, and process adherence to successfully deliver projects that meet customer expectations.

RESPONSIBILITIES

Departmental (Primary Focus - 85-90%)

• Leads fulfillment of core departmental functions (e.g., Project Management), ensuring all actions are aligned with the company's goals for Safety, Quality, Productivity, Stewardship, and Profitability.
• Initiation
• Handover
• Planning
• Customer Relationship Management
• Execution (Includes Manuals)
• Monitoring & control
• Postmortem Reviews
• Customer Satisfaction Surveys
• Lessons Learned Log
• Contribute to building and maintaining a high-performing, collaborative, and inclusive team through continuous training & development, effective performance management, and a focus on employee engagement and retention.
• Plan, align, prioritize, and allocate resources to meet project objectives and achieve success-adapting to evolving customer and industry needs, within budget and expected quality to ensure stakeholder satisfaction.
• Conduct risk assessment throughout project life cycle to leverage opportunities. Understand stakeholder influence and impact on project success and set expectations. Maintain boundaries to align with specification of project removing constraints and reducing conflict.
• Align, manage and communicate project financial information clearly and effectively to support informed decision-making and planning.
• Support a culture of continuous improvement, by embracing innovation, taking prudent risks, and actively recognizing and celebrating team success.
• Contribute to refining and improving processes and procedures to enhance efficiency, maintain consistency, and adapt to evolving business needs.

Deputy (Supportive Focus - 5-10%)

• Be deputized and support other departments and key areas within the company as needed to transparently ensure integrity and alignment with customer expectations
• Safety
• MCF (Expediting, Planning & Scheduling)
• Continuous Improvement (Compensation Compliance)
• Accounting/Finance (Business Reporting & Communication)
• Human Resources (Job Descriptions, Training & Development)
• Risk Management (Risk Register, Mitigation)
• Quality (Internal Audit)
• Process Management
• Technology Management
• Collaborate with other organizations to identify, assess, and address risks and prioritization, fostering a proactive and transparent approach to stewardship, compliance, and decision-making that aligns with company goals and mitigates potential challenges.

Program (Supportive Focus - 5-10%)

• Be deputized and support program-specific responsibilities to ensure adherence to corporate, industry and regulatory standards (current priority):
• Risk Management
• Continuous Improvement
• Terms & Conditions
• FCPA
• Export Compliance
• Business Continuity
• TPRM
• Collaborate with organizational leaders to identify, assess, and address risks and prioritization, fostering a proactive and transparent approach to stewardship, compliance, and strategic decision-making that aligns with company goals and mitigates potential challenges.

Process (As Needed - 0-5%)

• Be deputized and support process-specific responsibilities to ensure adherence to corporate, industry and regulatory standards (current priority):
• Core Customer
• Collaborate with organizational leaders to identify, assess, and address risks and prioritization, fostering a proactive and transparent approach to stewardship, compliance, and strategic decision-making that aligns with company goals and mitigates potential challenges.

Technology (As Needed - 0-5%)

• Be deputized and support technology-specific responsibilities to ensure adherence to corporate, industry and regulatory standards (current priority):
• Salesforce
• OneTrust
• Collaborate with organizational leaders to identify, assess, and address risks and prioritization, fostering a proactive and transparent approach to stewardship, compliance, and strategic decision-making that aligns with company goals and mitigates potential challenges.

SUPERVISORY RESPONSIBILITIES

Directly supervises employees in the Sales Support Organization. Carries out supervisory responsibilities assisting the General Manager in accordance with the organization's policies and applicable laws. Responsibilities include involvement in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

KEY QUALIFICATIONS

• Bachelor's degree and minimum of three years related experience and/or training; or equivalent combination of education and experience. Creativity, thoroughness, and accuracy are essential characteristics.
• Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Proven experience in a leadership role that emphasizes cross-functional coordination, customer-focused decision-making, and dedication to safety and quality.
• Deep understanding of industry standards, regulatory compliance, and corporate stewardship practices relevant to capital equipment and manufacturing.
• Strong leadership, strategic planning, and resource management skills with a focus on continuous improvement, data integrity, and accountability.
• Exceptional communication and interpersonal skills to drive cross-functional collaboration and foster a culture of respect, innovation, and excellence.
• Computer literacy with good skills in Microsoft Office and Visual Manufacturing Software, and ERP applications.

COMPETENCIES

• Safety-First Leadership: Champion a safety-first culture, ensuring the well-being of employees, customers, and partners.
• Commitment to Quality: Drive high standards in quality assurance, control, and customer satisfaction, consistently meeting or exceeding expectations.
• Productivity and Stewardship: Efficiently manage resources, balancing productivity with responsible corporate citizenship.
• Customer-Centric Focus: Sensitivity toward customer needs, striving to deliver superior products and services aligned with long-term customer value.
• Continuous Improvement and Accountability: Encourage intellectual growth, question norms, and reward innovation while holding high standards for performance.

PERFORMANCE GOALS

• Uphold corporate safety, quality, and productivity standards, achieving departmental targets that align with the company's mission.
• Lead initiatives that enhance data integrity, transparency, and communication across departments, contributing to a culture of honesty and accountability.
• Foster an environment that attracts and retains high-caliber employees by recognizing and rewarding excellence and maintaining a collaborative, politics-free work environment.
• Execute continuous improvement projects that document organizational responsibilities, improve business reporting, and support the company's commitment to stewardship.

SAFETY AND ENVIRONMENTAL REQUIREMENTS

• Accountable for all concerns within their scope of work and has the absolute responsibility to rectify and communicate any issue to managers, supervisors, safety or environmental managers as appropriate.
• Follow all safe work practices, watch out for fellow workers, and ensure the work area remains compliant regarding hazardous waste, non-hazardous waste and universal waste.
• The following personal protection equipment is required and must be worn while working in the manufacturing facility, vendors or customers' facilities:

1. Company approved safety glasses or goggles.
2. Company approved steel or ESD toe shoes when working outside the safety aisles.
3. Appropriate hand protection, clothing and ear protection in designated areas.
4. Other safety equipment as required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job the employee is regularly (67-100%) required to sit, use hands to manipulate, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch; and talk or hear.
• While performing the duties of this job, the employee is frequently (34-66%) required to stand, walk, and lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently in an office environment that is normally quiet and climate controlled.
• Occasionally the employee is exposed to different situations in the manufacturing area such as hot or cold temperatures and may be exposed to fumes or airborne particles.
• The noise level in the manufacturing environment is usually loud and may require the employee to wear hearing protection.
• On the occasion when the employee visits a vendor or customer site the employee may be exposed to areas that require additional personal safety equipment such as hardhat, hearing protection and respiratory protection.