Bachelor's Degree or equivalent in project management, especially in fintech.
3+ years of large-scale online enterprise software deployment experience.
3+ years of project management experience with technical projects.
Willingness to travel up to 25% to client sites.
Proven end-to-end project management skills for customer-facing projects.
Strong verbal, written, and listening communication skills.
Experience with structured project management methods and tools.
Responsibilities
Drive projects from inception to successful completion.
Identify and manage project risks; develop mitigation plans.
Ensure timely delivery of products with high customer satisfaction.
Maintain strong client relationships throughout project lifecycle.
Exhibit effective leadership and project management capabilities.
Proactively communicate project goals and status to stakeholders.
Foster trusting relationships with financial institution clients.
Benefits
Opportunities for personal and professional growth.
Work alongside experienced project managers as a mentor.
Flexible work hours, including support during non-business hours.
Participation in development of innovative project management processes.
Full Job Description
Specific Responsibilities Include:
Take ownership and drives each assigned project to a successful completion
Assess and monitor project issues and risks; develops appropriate mitigation plans, coordinates both internal and external resources, escalates per established procedures, to ensure that problems are resolved timely and to the client's satisfaction
Schedule, install, validate and deliver products within scheduled timelines with a high degree of quality and exceptional customer satisfaction.
Maintain a strong client relationship while working with appropriate Candescent and third-party vendor representatives from project kickoff to go Live date.
Demonstrate effective leadership and project management skills
Drive the documentation and proactive communication of project goals, measures of success, plans, status, issues and risks in a timely manner to team members, stakeholders and senior management to assure strategic and project alignment and the timely resolution of issues, risks and roadblocks.
Facilitate strong, positive, trusting relationships at the financial institutions necessary to understand the customer's needs and accurately represent the voice and perspective of the financial institutional customer within Candescent.
Skillfully generate creative solutions to challenging Project and/or client related issues in a timely manner under potentially stressful situations
Continually look for opportunities to improve current processes and approaches and drive the implementation of these changes.
Serves as coach and mentor to Project Managers within Implementation Services
Be able to support conversion projects during non-business hours or weekends.
Basic Qualifications:
Bachelor's Degree or equivalent work experience in project management, particularly in the fintech space.
3+ years of experience delivering large scale online enterprise software deployment and implementations to or through enterprise customers or partnerships
3+ years of project management and/or other related management experience, including the management of technical projects
Travel estimated at 25% to client sites is required
Proven cross-function, end to end Project management skills for customer facing project work where little or no precedent may exist, requiring engagement with and accountability to business & functional group leaders.
Demonstrated ability to manage technical project with complex data management. Familiarity with basic software systems (front end, back end, interfaces, tables, cache, etc.) and interfacing with third parties (SSOs & APIs).
Excellent verbal/written communication and influencing skills as well as effective listening skills
Experience in the use of structured project management methods and tools, and ability to utilize project management best practices.
Ability to learn and be able to explain our application functionality, configurations, and, at a high level, our system architecture to customers.
Ability to quickly learn basic concepts related to the financial services industry.
Ability to quickly learn new products.
Strong problem solving and troubleshooting skills.
Excellent organizational skills.
Preferred Qualifications
PMP Certified or plan to obtain
Strong understanding of current technologies such as SAML 2.0 for SSO, Web Service API's, SOAP, ReST, etc.
