Job Description:The Project Manager acts as a single point of contact, with integrative responsibility for all aspects of assigned contract furniture projects, from the inception of the project to final close-out and invoicing. Plans, coordinates and oversees all tasks, critical dates, client and third-party interface, and relations, performance quality, and customer satisfaction, budget, and project administration for each assigned project. Is responsible for the entire business transaction for each project.
Specific Responsibilities and Duties:
Customer/Account Servicing- Single point of contact for the customer for all project communications
- Professional customer interface and client relations throughout the project
- Customer sign-offs, approvals, and formal paperwork
Project Planning, Coordination, and Management- Establishes overall project scope and manages dealer/manufacturer team to ensure a coordinated effort
- Directs, coordinates, and manages task assignments and completion for the entire dealer team
- Develops work plan, schedule, and logistics based on overall project parameters, project schedule and scope, and customer's goals
- Reviews project site, plans, and product specifications
- Assists in establishing fees, developing quote/presentation and making the presentation to customer
- Technical consultation to customer and customer's team
- Single point of contact for, and coordinates with, client and all third-party firms (A&D firm, contractor, cabling vendor, building manager, electrician, and other trades, client's facility and IT groups, movers, etc.)
Project Administration- Maintains detailed project documentation, including documentation of key project decisions and customer/project requests/revisions
- Timely, formal written communications throughout the project to the client, dealer, and project team
- Manages accurate and detailed record-keeping, including receiving documentation, timesheets and contract adherence, sign-offs and approvals, key decision records, etc.
Project Implementation - Assists in the preparation of the quote, the development of the proposal, and the presentation to the client
- Reviews technical services' plans and specifications for accuracy, completeness, and correct product application
- Coordinates with customer service for order entry notes and product delivery schedules
Order Management - Reviews ship dates for adherence to original requirements
- Interfaces with factory, as necessary, regarding shipping schedules and special instructions for manufacturing/shipping
Installation/Implementation- Supervises site installation, including the performance of work, installation administration, and timeliness of task completion
- Ensures field paperwork is complete and delivered in a timely manner
Punch, Invoicing & Project Close-Out- Walks project; responsible for punch list resolution
- Confirms project completion and ensures all invoicing is timely and accurate
- Manages all final project close-out requirements, including lien releases, contract requirements, client sign-offs, etc.
Contract Furniture/Technical Skills - A strong product and technical knowledge, including applicable building codes, correct product application, custom applications, and pricing, price estimating and solicitation, electricity, and cabling, etc.
- Ability to produce takeoffs, specifications, and order ready documentation if required
- Ability to analyze, plan, schedule, and implement project installation
- Strong knowledge of all aspects of contract furniture management, including account management, project management, order preparation, order management, installation, relocation, and contract furniture administration
- Working knowledge of interior construction, interior design, moves and relocations, trucking, furniture manufacturing, and shipping, building management, and current workplace issues
Compensation and Benefits- Salary, plus team performance-based bonus
- Competitive benefits package, including health, dental, life insurance, and paid vacation
- Opportunity for professional development and career advancement
