IQVIA

Project Manager III

IQVIA • $75K — $187K *
Durham, NC 27713In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a related field or equivalent experience.
  • 5-8 years of project management or client services experience.
  • Experience managing multiple client projects simultaneously.
  • Strong knowledge of project management methodologies and service delivery frameworks.
  • Experience leading cross-functional teams to successful outcomes.
  • Analytical and problem-solving skills with a focus on risk management.
  • Excellent verbal and written communication skills.

Responsibilities

  • Manage complex client-facing technology projects post-implementation.
  • Ensure quality service and meet program objectives and delivery standards.
  • Develop strong client relationships and understand their business processes.
  • Identify client service needs and create service support plans.
  • Monitor performance against Service Level Agreements (SLAs).
  • Serve as the primary contact for clients and resolve service incidents.
  • Lead cross-functional teams to deliver projects and initiatives.

Benefits

  • Comprehensive health and welfare benefits package.
  • Opportunities for professional development and certification.
  • Potential incentive plans and bonuses.
  • Access to a collaborative and innovative work environment.
Full Job Description
Project Manager III

Job Summary

The Project Manager III is responsible for managing complex client-facing technology projects and post-implementation support programs for IQVIA products and services. This role serves as the primary point of contact for assigned clients, ensuring successful service delivery, stakeholder engagement, issue resolution, and operational excellence. The Project Manager III leads cross-functional teams, manages project risks and escalations, and drives continuous improvement initiatives to enhance client satisfaction and business performance.
Essential Functions
  • Plans and manages enterprise-level post-implementation support and service activities for IQVIA technology products and services.
  • Ensures quality service and operational performance within established program objectives and delivery standards.
  • Develops strong client relationships and a comprehensive understanding of client business processes, objectives, and product implementations.
  • Identifies client service needs and develops service plans to support operational success and minimize downtime.
  • Monitors performance against Service Level Agreements (SLAs) and ensures contractual commitments are consistently met.
  • Serves as the primary point of contact for clients and coordinates resolution of service incidents, risks, escalations, and technical issues.
  • Leads cross-functional teams to deliver projects, support activities, and client initiatives successfully.
  • Facilitates project governance meetings, status reviews, and executive stakeholder communications.
  • Collaborates with Product, Technology, Professional Services, and Operations teams to deliver high-quality client outcomes.
  • Identifies opportunities to improve service delivery processes, operational efficiency, and client satisfaction.
  • Provides client feedback and business insights to support product enhancements and process improvements.
  • Supports business growth initiatives by identifying opportunities to expand support services and strengthen client partnerships.
  • Models adherence to IQVIA quality standards and provides guidance and mentorship to junior team members.
Qualifications
Required
  • Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field; or equivalent combination of education and experience.
  • 5-8 years of experience in project management, client services, service delivery, technology consulting, or related fields.
  • Proven experience managing multiple client-facing projects and support programs simultaneously.
  • Strong understanding of project management methodologies, service delivery frameworks, and client relationship management.
  • Experience leading cross-functional teams and driving successful project outcomes.
  • Strong analytical, organizational, problem-solving, and risk management skills.
  • Excellent verbal, written, and presentation communication skills.
Preferred
  • PMP, Agile, Scrum, or equivalent project management certification.
  • Experience supporting enterprise software, SaaS platforms, healthcare technology, or life sciences solutions.
  • Knowledge of ITIL and service management best practices.
  • Experience working with Jira, ServiceNow, Azure DevOps, Microsoft Project, or similar tools.
Knowledge, Skills & Abilities
  • Strong project planning, execution, and stakeholder management skills.
  • Advanced client relationship and communication capabilities.
  • Risk, issue, and escalation management expertise.
  • Ability to lead complex initiatives in a matrixed environment.
  • Strong problem-solving and decision-making abilities.
  • Customer-focused mindset with a commitment to operational excellence.
  • Ability to manage competing priorities while maintaining high-quality deliverables.
Success Measures
  • Achievement of project and service delivery objectives.
  • Compliance with SLA commitments and client expectations.
  • Client satisfaction and retention.
  • Effective risk, issue, and escalation management.
  • Delivery of continuous improvement initiatives.
  • Performance against operational and financial objectives.


The potential base pay range for this role, when annualized, is $75,000.00 - $187,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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