WestRock

Project Manager I

WestRock • $66K — $110K *
West Chester, OH 45069In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High school diploma or GED required; post-secondary education preferred
  • Experience in customer service/account management preferred
  • Experience in printing or packaging preferred
  • Strong written and oral communication skills
  • Project management, problem solving, and analytical skills
  • Excellent organizational and time management skills
  • Ability to multitask efficiently and accurately

Responsibilities

  • Manage customer experience through quotes, orders, schedules, and inventory
  • Collaborate with sales and management for product estimating and accurate documentation
  • Process customer orders ensuring completeness and accuracy
  • Manage inventory to prevent excess aged stock and control costs
  • Handle quality complaints and provide corrective actions to customers
  • Create and facilitate new item and cadence meetings as required
  • Visit key customers to strengthen business relationships

Benefits

  • Corporate culture focused on integrity, respect, accountability and excellence
  • Comprehensive training and development opportunities
  • Benefits package including medical, dental, vision, and life insurance
  • 401k with match, tuition reimbursement, and employee discounts
  • A career in a global packaging company committed to sustainability and inclusion
Full Job Description
General Information

Job ID

ATR63279

Posting Job Title

Project Manager (POP/Displays)

Locations

OH West Chester OH MDS Sales

Employment Type

Full Time

Date Posted

15-Jun-2026

Relocation Support

No

The Opportunity

The Project Manager (PM) is responsible for managing the coordination of the packaging/display/visual information flow process, functioning as a liaison between sales, estimating, accounting, production, and the customer.

How you impact Smurfit Westrock:
  • Manage the customer experience:
    1. Quotes; Orders; Schedules/Tracking; Expediting; Shipping; Inventory Management; Reporting
    2. Estimating: Work with sales, management and customer on product estimating to produce item specific quotes, documenting accordingly.
    3. Orders: Manage and process customer purchase orders ensuring all data is complete, accurate, documented and tracked for customer fulfillment. Includes customer credit and set-up, pricing, product specifications, order tracking and correspondence for achieving on-time in-full (OTIF) deliveries.
  • Manage all inventory (planned or unplanned) to reduce excess aged inventory and control costs
  • Manage all quality complaints in the system of record with plant quality manager providing root cause corrective action to customers within standard time allotted
  • Process customer/account specific reports, as needed; i.e. open order/status reports, etc.
  • Create, facilitate and attend new item meetings as required
  • Attend production meetings to ensure order tracking and fulfillment
  • Create & facilitate customer and/or plant specific cadence meetings for accounts, as required
  • Visit key customer and vendor locations to enhance ongoing business relationships
  • Organize and communicate customer feedback relative to company/plant/service performance
  • Responsible for continuous education in the areas of new technology, new processes, personal & professional growth
  • Provide innovative ideas relative to service, sales, and process/procedures
  • Adhere to Smurfit WestRock values and operating principles
  • Individual contributor that works under supervision
  • Applies subject matter knowledge
  • Other duties as assigned

What you need to succeed:
  • High school diploma or GED required; Post-secondary education preferred
  • Experience in customer service/account management preferred
  • Experience in printing or packaging preferred
  • Strong written and oral communication skills required
  • Project management, problem solving, and analytical skills
  • Excellent organizational & time management skills
  • Ability to multitask and complete tasks efficiently and accurately
  • Attention to detail and ability to prioritize is essential
  • Must be proactive, a self-starter/takes initiative
  • Ability to resolve conflicts and develop teamwork
  • Personal computer experience and knowledge of Windows applications and Microsoft Office
  • Ability to work with cost systems and estimating reports

What we offer:
  • Corporate culture based on integrity, respect, accountability and excellence
  • Comprehensive training with numerous learning and development opportunities
  • An attractive salary reflecting skills, competencies and potential
  • Benefits package to include medical, dental, vision, life insurance, 401k with match, tuition reimbursement, employee discounts, employee referral bonus, and much more!
  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.


The salary range for this position is $66,000.00 - $110,000.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 15 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education. To learn more about this posting, please contact your recruiter during the hiring process. You may apply online at Smurfit Westrock External Careers and the application window is expected to close by 31-Aug-2026.

About WestRock

Westrock Coffee Company is an integrated coffee, tea, flavors, extracts, and ingredients solutions provider in the U.S., providing coffee sourcing, supply chain management, product development, roasting, packaging, and distribution services to the retail, foodservice and restaurant, convenience store and travel center, CPG, non-commercial, and hospitality industries.

WestRock Careers

Joining WestRock means becoming part of a global team dedicated to supporting some of the world’s leading companies in packaging and distribution solutions. At WestRock, we believe in fostering an environment of growth, innovation, and leadership, making it an ideal place for professionals looking to advance their careers in a dynamic industry.

Work You’ll Do

At WestRock, your work will directly contribute to our mission of redefining how packaging solutions can drive business success. As part of our team, you will use your skills to collaborate on market-leading projects that focus on sustainability and innovation. With a culture that values diversity and leadership, you will be empowered to lead projects at the intersection of technology, sustainability, and customer engagement.

Join Our Market-Leading Team

Become a part of a team where your ideas and contributions are valued. At WestRock, we are committed to providing job opportunities that enhance your professional skills while promoting a culture of diversity and inclusion. Our team consists of over 50,000 dedicated professionals who are leaders in the packaging industry, driving transformation and delivering results with precision and creativity.

Innovative Work

Engage in work that matters with a company that offers diverse job opportunities, from positions in engineering and design to marketing and supply chain management. WestRock is a place where innovation is at the forefront of what we do, integrating cutting-edge technology and sustainable practices to meet the evolving needs of our customers.

Be Part of a Great Team

Working at WestRock means being part of a supportive network that encourages professional growth and development. Enjoy the benefits of a robust internal networking system, diversity training programs, and leadership development opportunities that help you build a fulfilling career.

Future-Proof Your Career

With WestRock, you are not just finding a job; you are building a career. We offer a wide range of career paths, supported by comprehensive training programs and development opportunities that help you grow at every stage of your professional journey. Whether through an internship, entry-level position, or a leadership role, your potential for growth is limitless.

Explore Job Opportunities and Internships

Discover the various career paths WestRock offers. Whether you are a seasoned professional or a recent graduate, explore how your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, innovative, and ready to lead.

Stay Connected

Join the WestRock team and stay up-to-date with the latest in industry trends and company news. Search open positions that match your skills and interests, and prepare your resume to take the first step towards a rewarding career at WestRock.

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at WestRock.

Join Our Team

Search for open positions that match your skills and interests. We look for passionate, creative, and solution-driven team players ready to make a difference.

SEARCH WESTROCK JOBS

At WestRock, we are more than just a packaging company; we are a team that believes in innovation, sustainability, and driving growth through inclusive and diverse global leadership. Join us, and be part of a company that values what you bring to the table and helps you turn your professional aspirations into reality.
Learn more about WestRock
Size
49,900 employees
Market Cap
$8.8 billion
Industry
Food & Beverages
Net Income
-$677.4 million
Founded
1953
5 Year Trend
+7.4%
Revenue
$17.5 billion
NASDAQ
WRK
* Ladders Estimates

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